Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic
NATASHIA BOSTON

NATASHIA BOSTON

Rockville

Summary

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Overview

18
18
years of professional experience

Work History

Events Management Coordinator

NIH
Bethesda
05.2023 - Current
  • Handle special event logistics from inception through completion, including onsite at in-person meetings and during live virtual events.
  • Coordinate assigned projects by using event management tools/software as well as adhering to timelines, processes and procedures.
  • Responsible for internal and external communication throughout the planning process, contributing to the success of meetings and events.

Customer Service Representative

Dabos
Rockville
01.2022 - 05.2023
  • Provide knowledgeable answers to customer phone and email inquiries regarding products and brand.
  • Provides timely follow-up and resolution to customer issues via email / phone.
  • Quickly and efficiently escalates non-routine issues per defined escalations policies.
  • Assist customers by providing tracking information and resolving shipping or merchandise issues.
  • Documented shipping information for orders and tracked packages when necessary.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Use Amazon Seller and Excel spreadsheets to keep track of client information and monitor shipments to obtain and relay real-time information.

Customer Service Representative

Heartline Fitness
Rockville
10.2016 - 01.2022
  • Generate service quotes for customers using an in-house database.
  • Respond to customer inquiries via phone and email in a professional and timely manner.
  • Communicate and assist with any internal help that is needed within other departments.
  • Provide support and guidance for field technicians.
  • Establish trustworthy relationships with customers.

Business Analyst

Department of Treasury
Washington
08.2014 - 09.2016
  • Oversee and manage all incoming correspondence letters via mail and email from prospective program applicants.
  • Analyze correspondence letters to decipher appropriate response letter needed according to program policies.
  • Data entry of personal info and demographics into an in-house database.
  • Record keeping of all cases and the progression of each individual case.
  • Interact with call center via email to follow up with applicants on the outcome of assistance requested.

Legal Assistant

Rosenberg and Associates
Bethesda
02.2011 - 08.2014
  • Contribute to improving time management by assisting with the preparation of pleadings, court application documents and other documents for review by attorneys.
  • Data entry of sensitive information in both client system interface and firm system of record.
  • Process foreclosure files from multiple clients through in house database.
  • Conduct investigations with programs such as Lexis Nexus, Pacer and others to locate Homeowners, run death, bankruptcy and military searches.
  • Draft and forward affidavits to clients.
  • Addressing inquiries, keeping clients informed of foreclosure process via online systems, electronic mail and telephone.

Scheduling/Medical Records

The Orthopedic Center
05.2007 - 01.2011
  • Responsible for providing general administrative support to the director of operations.
  • Customer service answered all incoming calls and scheduled all patient appointments into the in-house scheduling database.
  • Prepared patient charts for doctors, mailed and faxed medical records upon request.
  • Verified insurances, helped patients with general medical inquiries and filing.

Skills

  • Communication skills
  • Critical thinking
  • Event planning
  • Time management
  • Microsoft Office proficiency
  • Data entry
  • Creativity and innovation
  • Customer service excellence
  • Attention to detail
  • Leadership abilities
  • Team collaboration
  • Problem solving
  • Creative artistic vision
  • Video editing
  • Image composition
  • Digital photography

Affiliations

  • Textual abstract artist
  • Music producing

Timeline

Events Management Coordinator

NIH
05.2023 - Current

Customer Service Representative

Dabos
01.2022 - 05.2023

Customer Service Representative

Heartline Fitness
10.2016 - 01.2022

Business Analyst

Department of Treasury
08.2014 - 09.2016

Legal Assistant

Rosenberg and Associates
02.2011 - 08.2014

Scheduling/Medical Records

The Orthopedic Center
05.2007 - 01.2011

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NATASHIA BOSTON