NATAUZSHA JONES
Hyattsville
Summary
Dynamic Bar Manager with proven success in staff training, inventory management, and cost control. Developed innovative cocktail menus and created welcoming atmospheres that enhance customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Bar Manager
Coola Lounge
Cheverly, MD
11.2025 - Current
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Developed cocktail menu, incorporating seasonal ingredients and innovative recipes.
- Trained and supervised bar staff on drink preparation and customer service standards.
- Maintained inventory levels, placing orders for supplies to minimize shortages.
- Implemented sanitation protocols, promoting a clean and safe environment for patrons.
- Monitored financial transactions, ensuring accurate cash handling and reporting practices.
- Cultivated relationships with vendors for optimal pricing on beverages and supplies.
- Resolved customer complaints swiftly, enhancing overall guest experience at the lounge.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Bartender
Mason Lounge
Bladensburg, MD
02.2025 - Current
- Crafted signature cocktails and maintained high standards of drink presentation.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Collaborated with kitchen staff to synchronize food and beverage orders seamlessly.
- Implemented quality control measures to ensure consistency in drink preparation and taste.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Created weekly events to bring more guests into the lounge consistently
Bartender/VIP Cocktail Server
Gulf Ultra Lounge
Silver Spring, MD
04.2018 - 01.2026
- Crafted and served signature cocktails, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with management to create seasonal drink menus based on customer preferences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Performed Bottle Service for VIP Customers
- Created monthly uniform schedules for all bartenders & bottle servers
Bar Manager
Gee's Lounge
Hyattsville, MD
08.2021 - 08.2024
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Chose daily uniforms for all bartenders & servers
Bartender
Nuzback's
Laurel, MD
03.2017 - 08.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
DECLARATION (Nats Park)
Washington, DC
06.2017 - 04.2019
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Crafted signature cocktails and maintained high standards of drink presentation.
- Served high customer volumes during game days, nights, and weekends.
Bartender
TGI Fridays
Baltimore, MD
01.2015 - 05.2016
- Provided exceptional customer service, fostering repeat business and positive experiences.
- Trained new staff on cocktail preparation, bar equipment, and service protocols.
- Developed efficient workflow processes to enhance speed of service during peak hours.
- Responded promptly to customer feedback, adjusting offerings to meet client preferences effectively.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
Bartending License - Mixology
Professional Bartending School
Arlington, VA05-2023
Bachelor of Science - Dance
Coppin State University
Baltimore, MD05-2016
Skills
- Staff training
- Problem-solving
- Team leadership
- Bar management
- Inventory management
- Staff scheduling
- Cost control
- Restaurant management
- POS system proficiency
- ServSafe compliance
- Cocktail development
- Average Drink Speed 46 Minutes Per 15 drinks
Timeline
Bar Manager
Coola Lounge
11.2025 - Current
Bartender
Mason Lounge
02.2025 - Current
Bar Manager
Gee's Lounge
08.2021 - 08.2024
Bartender/VIP Cocktail Server
Gulf Ultra Lounge
04.2018 - 01.2026
Bartender
DECLARATION (Nats Park)
06.2017 - 04.2019
Bartender
Nuzback's
03.2017 - 08.2019
Bartender
TGI Fridays
01.2015 - 05.2016
Bartending License - Mixology
Professional Bartending School
Bachelor of Science - Dance
Coppin State University