Nathan Hill

Operated and maintained mechanical, electrical, generator, and fire/life safety equipment within the data center
· Troubleshooting facility equipment and rack-level events within internal SLAs
· Performed maintenance tasks such as filter changes, HVAC PMs, rack power installs
· Provide support to Data Center Operations technicians
· Performed root cause analysis of equipment failures
· Ensure all safety procedures are adhered to while performing work
· Write procedures/Mop/sops
· Take daily readings of all mechanical and electrical equipment through routine rounds/log to include but not limited to temperatures, voltages, currents, etc.
· Supervised contractors who perform servicing or preventive maintenance

• Increased team productivity through cross-functional collaboration on complex projects requiring multiple inspections across various disciplines.
• Upheld client trust in service delivery by consistently adhering to strict ethical guidelines when conducting inspections and reporting findings accurately.
• Applied safety philosophy and program to operations.
• Supported successful project outcomes by providing accurate and detailed documentation of inspection findings.
• Reduced rework costs by meticulously identifying non-compliant installations and materials during inspections.
• Mitigated potential legal disputes arising from code violations by providing expert consultation and guidance.
• Completed thorough written descriptions and took photographs to document conditions.

• Designing and operation of moderate to complex systems and equipment; Analyzing, troubleshooting, and repairing electronic and mechanical equipment / systems
• technical writing skills
• Application of engineering theories and concepts to effectively address problems
• Working with RF systems and creating systems that allowed all electronic devices to communicate

• I supervise the daily work of assigned represented Washington Gas (WG) employees, as well as contractors involved in all aspects of the infrastructure maintenance processes.
• I am responsible for hiring, evaluating, training, performance management, compensating, motivating, coaching, and developing staff.
• I ensure that all phases of Field Operations meet or exceed Corporate, business unit, regulatory and project objectives and use sound implementation of Company policies and procedures.
• Ensure that projects are completed within budgetary limitations.
• Oversees the successful and safe operation, maintenance, tie-in of gas mains and/or emergency response for an assigned region of the WG pipeline system.
• Ensure compliance with Federal, state and local codes.
• Leads the daily work activities and distribution of planned leak repair, and other pipeline infrastructure tasks among crews.
• Coordinate immediate/emergency response activities.
• Coordinate emergency response field operations to ensure customer, public and employee safety.
• Establish guidelines and practices to ensure that company facilities are maintained in accordance with applicable regulations.
• Other duties as required.
• On call responsibilities.

• Managed multiple utility construction projects simultaneously.
• Maintained and used extensive knowledge of Natural Gas and Electric utility standards.
• Designed and engineered utility construction projects.
• Assigned workload to various contract designers and quality checked utility prints for safety and standard adherence.
• Performed site visits and met with customers to discuss projects, both commercial and residential.
• Created work orders and managed & planned job through field completion.
• Scheduled jobs in coordination with various construction departments and Contractors.
• Maintain budgets.
• Maintain quality control and coordinate approval process with governmental agencies throughout building process up to final Construction Completion.
• Ensure full compliance with contract documents, ensure company safety/security standards are met.
• Scheduling, coordinating, inspecting, and monitoring the job progress.
• Integrated environment, health and safety regulations into process design and work practices to alleviate risk.
• Coordinated technical requirements, scheduling and solution development for engineering design and test issues.
• Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.
• Carefully analyzed data to determine most effective sales strategies.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Attracted new clientele and developed customer relationships by hosting product-focused events on the benefits of installing Natural gas lines and services in communities that were electric only.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Established and oversaw performance targets for call center associates.
• Developed quality employees within call center to take over leadership positions.
• Interpreted management directives to define and document administrative staff processes.
• Trained team members on performance metrics and consumer behavior identification.
• Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
• Determined quality assurance benchmarks and set standards for improvement.

• Installing electric and gas meter sets (residential and Commercial).
• Reading meters.
• Resolving problems with meters.
• Checking for accurate voltage.
• Searching for gas leaks.
• Communicating with customers.
• Using GMI effectively.
• Completing jobs in MDT.
• Practiced using safe and efficient work habits everyday.
• Using a host of gas metering concepts and regulations everyday.
• Practicing knowledge of natural gas explosive limits and etc.
• Reading utility maps in order to locate gas/ electric services.
• Installing CT rated electric meters and equipment.
• Thorough training at white marsh training center in Gas service as well as CT Metering.
• Repaired non-functioning meters and tested to verify operational status.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Installing gas and electric meters.
• Reading meters.
• Resolving problems with meters.
• Checking voltage.
• Searching for gas leaks.
• Communicating with customers -3 phase electric meter training - Practicing knowledge of natural gas explosive limits and etc.

• Animal care.
• Cleaning.
• Maintenance.
• Property care.
• Drawing medicine.
• Overall hospital upkeep.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Developed and delivered engaging sales presentations to convey product benefits.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Drove team revenue totals by bringing in top sales numbers.
• Promoted and up-sold products and services to meet needs of customers.

• Operate cash register; assist with cleaning duties, sales and other related responsibilities.