Nathan Kendall
Chesapeake City
Summary
Dynamic and engaging, I excel in customer service and multitasking, demonstrated through a proven track record at Buffalo Wild Wings and other venues. Leveraging strong communication and basic accounting skills, I've effectively increased customer satisfaction and maximized profits. My ability to thrive in high-volume environments and foster team collaboration underscores my commitment to excellence.
Experienced with managing night operations, ensuring seamless workflow and operational efficiency. Utilizes critical thinking and strategic planning to address challenges and maintain productivity. Knowledge of team dynamics and operational protocols to drive consistent performance and achieve organizational objectives.
Developed leadership and operational skills in fast-paced, high-pressure environment, now seeking to transition into new field. Expertise in staff management and process optimization, ensuring efficient and effective operations. Looking to leverage these transferrable skills to contribute to new challenges and opportunities.
Overview
7
7
years of professional experience
Work History
Bartender
Buffalo Wild Wings
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Night Operations Member
Northbay Adventure Camp
05.2018 - Current
- Ensured safety compliance by conducting regular inspections of equipment and work areas.
- Improved overall efficiency with thorough communication between departments during shift handovers.
- Increased customer satisfaction, addressing and resolving complaints in a timely manner.
- Utilized strong problem-solving skills to quickly address unexpected challenges arising during night shifts.
- Coordinated with daytime supervisors to address any potential issues or concerns that may arise during the transition period between shifts.
- Collaborated with other supervisors to establish best practices for night operations tasks and procedures.
- Promoted a positive work environment through effective leadership and open communication among team members.
Server
Chesapeake Inn Restaurant
04.2019 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Communications
Cecil College
North East, MD08-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Clear and effective communication
- Professional appearance
- Basic accounting
- Order management
- ABC standards
- Engaging personality
Timeline
Bartender
Buffalo Wild Wings
11.2022 - Current
Server
Chesapeake Inn Restaurant
04.2019 - 09.2022
Night Operations Member
Northbay Adventure Camp
05.2018 - Current
Associate of Arts - Communications
Cecil College
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