Nathaniel Mouzon
Baltimore
Summary
Highly motivated self-starter, seeking a Customer Service Representative opportunity to further my experience in the industry. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vehicle Cleaner and Buffer
Fresh Car Auto Detailing
10.2023 - 08.2024
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Buffed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Applied protective agents, including sealants, to protect surfaces.
- Applied wax and sealants to exterior of vehicles and equipment.
PROJECT SPECIALIST
Anderson Merchandisers, LLC
07.2022 - 04.2023
- Travel between US cities performing the following: Building new sales floor fixtures as well as uninstalling existing fixtures
- Moving of existing sales floor fixtures, both basic and complex
- Basic Modular and counter detailing
- Set merchandise to modular guidelines
- Relocating excess merchandise to new location designated by store management
- Use of basic hand tools and cordless drill.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases
WINDOW CLEANER
Window Genie
03.2022 - 12.2022
- Meet with manager daily to review schedule and assignments for the day.
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
- Maintained quality workmanship for residential clients by carefully handling screens, sills, and frames during cleaning processes.
- Kept accurate records of completed jobs, client contact information, and payment details for streamlined business operations.
Auto Detailer
Shine My Ride
10.2021 - 02.2022
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Service Porter
SHEEHY NISSAN
08.2020 - 08.2021
- Assist customers to the rental station and put them in a rental if needed.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Demonstrated commitment through impeccable attendance and quality performance.
- Communicated with coworkers and managers about completed duties.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Parked and retrieved cars according to customer needs.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
UPS
Laurel
09.2019 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier/Produce
Shoppers
05.2016 - 10.2018
- Greet customers as they arrive in the store and provide them with information regarding products and/or services
- Respond to customers' complaints and take necessary actions to resolve their issues
- Product merchandising.
PACKAGE HANDLER (PART-TIME)
FedEx
06.2017 - 08.2018
- Sort, push, pull, and scan packages to the belt your assigned to.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
COURTESY TECHNICIAN
Jiffy Lube
10.2016 - 06.2017
- Supported the service team by maintaining an inventory of necessary parts and supplies for repairs.
- Developed strong rapport with clients through consistent communication regarding their vehicles' status during repair processes.
- Streamlined the process for documenting services performed on each vehicle, reducing errors in reporting while enhancing record-keeping accuracy.
- Led a cross-functional team that improved overall courtesy technician performance through knowledge sharing sessions on best practices.
Education
Certification - Barbering
Hair Academy Inc - New Carrollton
Hyattsville, MD06.2019
Diploma - General Studies
Wye River Upper School
Centreville, MD05.2013
N/A - Criminal Justice
Bowie State University
Bowie, MDSkills
- OS 10 (10years)
- MS OFFICE (10 years)
- MAC (10years)
- MAC OS (10 years)
- WINDOWS 7 (10 years)
- Customer Service (10 years)
- Crew Member (5 years)
- Food Service (6 years)
- Communication skills (10 years)
- Warehousing (8 years)
- Unloading (5 years)
- Loading (5 years)
- Hospitality Experience (6 years)
- Computer Skills (10years)
- Heavy Lifting
- Produce Experience
- Microsoft Windows Server
- Automotive Detailing (7 years)
- Weighing
- Heavy lifting (6 years)
- Quick learner
- Detail oriented
- Warehouse experience (7 years)
- Exterior Washing
- Buffing and Polishing
- Pressure Washing (8 years)
- Vehicle Inspection
- Clay Bar Treatment
- Headlight restoration
- Engine Cleaning
- Paint Protection
- Touch-up painting
- Time Management
- Attention to Detail
Certification
Driver's License
Timeline
Vehicle Cleaner and Buffer
Fresh Car Auto Detailing
10.2023 - 08.2024
PROJECT SPECIALIST
Anderson Merchandisers, LLC
07.2022 - 04.2023
WINDOW CLEANER
Window Genie
03.2022 - 12.2022
Auto Detailer
Shine My Ride
10.2021 - 02.2022
Service Porter
SHEEHY NISSAN
08.2020 - 08.2021
UPS
Laurel
09.2019 - 11.2019
PACKAGE HANDLER (PART-TIME)
FedEx
06.2017 - 08.2018
COURTESY TECHNICIAN
Jiffy Lube
10.2016 - 06.2017
Cashier/Produce
Shoppers
05.2016 - 10.2018
Certification - Barbering
Hair Academy Inc - New Carrollton
Diploma - General Studies
Wye River Upper School
N/A - Criminal Justice
Bowie State University