Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Natnahel Chala

Baltimore

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

2
2
years of professional experience

Work History

Library Volunteer

White Oak Library
05.2023 - 06.2023
  • Greeted visitors, answered questions, and made book recommendations across subjects and genres.
  • Performed basic book reshelving and obtained items from book drop.
  • Helped organize events for afterschool programs.
  • Shelved books by subject according to Dewey Decimal System.
  • Processed new library collections, accurately cataloging and indexing materials.

Customer Service Representative

Domino's Pizza
05.2024 - 05.2025
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Guaranteed an excellent standard of food and drink handling & preparation.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promptly and respectfully responded to questions and requests from customers.

Assistant Manager

Domino's Pizza
05.2025 - 08.2025
  • Managed all aspects of the store operations as needed, from making food, customer complaints, stocking up the store, or taking orders.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Opened and Closed the store within a orderly, scheduled, and appropriate time.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer requests for products, services, and company information.
  • Guaranteed an excellent standard of food and drink handling & preparation.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Oversaw store operations during my shift.

Education

Bachelors - Business Administration

Towson University
Baltimore, MD
05-2029

Paint Branch High School
Burtonsville, MD
05-2025

Skills

  • Budget assistance
  • Money handling
  • Time management
  • Inventory management
  • Decision-making
  • Team building

Interests

  • Playing Sports (mainly soccer, but i'm also into boxing)
  • Going to the gym
  • Learning about History and how they effect today's world
  • Gaming
  • Business

Timeline

Assistant Manager

Domino's Pizza
05.2025 - 08.2025

Customer Service Representative

Domino's Pizza
05.2024 - 05.2025

Library Volunteer

White Oak Library
05.2023 - 06.2023

Bachelors - Business Administration

Towson University

Paint Branch High School

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Natnahel Chala