Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natyia Cooper

Essex

Summary

Dynamic sales professional with a proven track record at Verizon, excelling in client relationship management and sales strategies. Adept at delivering persuasive product presentations and achieving sales targets, I combine strong communication skills with attention to detail to ensure customer satisfaction and drive revenue growth. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Creative professional with background in cake decorating. Possess demonstrated skills in designing and executing unique, custom cakes for a variety of occasions. Strengths include strong artistic ability, precision, and understanding of baking techniques. Made significant contributions to customer satisfaction and business growth through consistent delivery of high-quality products. Artistic cake decorator with several years of experience working in pastry and bakery shops. Excellent problem solver and communicator. Specializing in creating inviting window displays.

Overview

9
9
years of professional experience

Work History

Driver

Uber
Baltimore
01.2021 - Current
  • Responded to booking requests via phone, app, or dispatch system promptly.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Getting passengers to their destination safe and in a timely manner.

Remote Client Sales Representative

SATO
Alexandria
06.2022 - 08.2023
  • Build and maintain strong relationships with clients through effective communication.
  • Deliver persuasive product presentations and virtual demos to showcase key features and benefits.
  • Crush individual and team sales targets.
  • Articulate value propositions to potential customers with ease.
  • Guide warm leads through the sales funnel and close deals.
  • Maintain accurate records of sales activities.

Cake and Pastry Decorator

Bakery Express
Halethorpe
07.2021 - 10.2022
  • Developed strategies to increase sales of decorated cakes within the bakery.
  • Ensured all cakes met quality standards prior to delivery or pickup.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Met with customers to discuss needed bakery items and take orders.
  • Prepared detailed cost estimates for each individual cake design requested.
  • Ensured compliance with food safety regulations while preparing decorated cakes.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Combined ingredients by hand and with electric mixing equipment.
  • Finished baked goods with glazes, icings and other toppings.
  • Took custom orders from clients and provided accurate quotes.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Assisted customers in selecting appropriate decorations for their cakes.
  • Set ovens to appropriate temperatures to pre-heat.
  • Communicated effectively with customers to address concerns or complaints.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Assisted customers with planning cake vision, including color, theme and size.

Sales Representative

Verizon
Baltimore
05.2021 - 10.2022
  • Provided technical support for customers using the company's products or services.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Negotiated pricing contracts with customers to maximize profits.
  • Identified customer needs by asking questions and advising on best solutions.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Remote Insurance Sales

Liveops
Baltimore
01.2020 - 04.2022
  • Computer skills including navigating multiple tabs, windows and systems.
  • Basic typing skills.
  • Strong customer service and written skills.
  • Comfortable empathizing and remaining patient with difficult callers.
  • Provided excellent customer service by addressing any concerns or complaints immediately.

Lead Cake and Pastry Decorator

Harris Teeters
Baltimore
12.2017 - 06.2018
  • Combined ingredients by hand and with electric mixing equipment.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Troubleshot any issues that arose during the cake decorating process.
  • Met with customers to discuss needed bakery items and take orders.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Adapted measurements to meet quantity of bakery items being prepared.

Cake Decorator

Sam's Club
Baltimore
10.2015 - 01.2017
  • Ensured all cakes met quality standards prior to delivery or pickup.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Documented any issues with customer orders in order to ensure satisfaction.
  • Kept up-to-date with industry trends and innovations in cake design.
  • Met with customers to discuss needed bakery items and take orders.
  • Trained new bakers on decoration processes.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Combined ingredients by hand and with electric mixing equipment.
  • Finished baked goods with glazes, icings and other toppings.
  • Took custom orders from clients and provided accurate quotes.
  • Developed creative designs for cakes based on customer specifications.
  • Used photo cake software to create specialty birthday and anniversary cakes.

Education

GED

Baltimore City Community College
Baltimore, MD
08-2014

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Client relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Customer satisfaction
  • Active listening
  • Call center operations
  • Verbal and written communication
  • Assertiveness
  • Relationship building
  • Sales expertise
  • Customer relations
  • Baking techniques
  • Cake decorating
  • Sales strategies
  • Client communication
  • Cake carving
  • Glazing and icing application
  • Product presentation
  • 3D cake sculpting
  • Icing methods
  • Food safety compliance
  • Airbrushing techniques
  • Baking equipment
  • Food handling safety
  • Expert piping techniques
  • Color mixing skills
  • Icing techniques
  • Decorating skills
  • Cake decoration
  • Icings and fondant
  • Buttercream mastery
  • Custom cake consultations
  • Hospitality and accommodation

Timeline

Remote Client Sales Representative

SATO
06.2022 - 08.2023

Cake and Pastry Decorator

Bakery Express
07.2021 - 10.2022

Sales Representative

Verizon
05.2021 - 10.2022

Driver

Uber
01.2021 - Current

Remote Insurance Sales

Liveops
01.2020 - 04.2022

Lead Cake and Pastry Decorator

Harris Teeters
12.2017 - 06.2018

Cake Decorator

Sam's Club
10.2015 - 01.2017

GED

Baltimore City Community College
Natyia Cooper