Naveen Smith

At CSC Global, I played a key role in protecting clients' digital assets and brand reputation by identifying, investigating, and mitigating online threats. My responsibilities included executing DMCA takedowns, monitoring domain activity, and delivering detailed reports to clients.

• I conducted in-depth analysis of domain registrations, focusing on newly registered, re-registered, and dropped domains that posed potential threats to client brands.
• I identified fraudulent and infringing websites and assessed the level of risk they posed, enabling proactive enforcement actions.
• I prepared and presented monthly and ad-hoc reports highlighting brand abuse trends and domain activity insights.
• I managed the full DMCA takedown process—drafting notices and coordinating with registrars and hosting providers to ensure the removal of infringing content.
• I maintained direct communication with clients, providing regular updates on active cases and offering strategic recommendations for ongoing brand protection.
• I utilized tools such as Kibana and Elasticsearch to support data analysis, track fraudulent activity, and streamline report generation.
• I kept accurate, detailed documentation of enforcement actions and outcomes for internal tracking and client transparency.
• Resolved problems, improved operations and provided exceptional service.

This role enhanced my skills in fraud detection, IP enforcement, and client communication, while deepening my understanding of internet infrastructure and domain ecosystems.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Stayed up-to-date on menu changes to help customers make food choices.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Cultivated warm relationships with regular customers.
• Greeted new customers, discussed specials, and took drink orders.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Increased sales significantly by upselling higher-end products to customers.

• Maintained cleanliness of entranceway, lobby and restrooms.
• Greeted guests entering and exiting facility.
• Answered phones and assisted callers with inquiries.
• Completed cashier and point of sale operations.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained clean and organized front desk areas to uphold polished company image.
• Developed and maintained positive relationships with guests for satisfaction.