Nayeli Bautista
Odenton
Summary
Developed strong client relationship management and data analysis skills in collaborative environment. Skilled in financial software and transaction processing, ensuring accuracy and efficiency. Seeking to apply these transferrable skills in new, dynamic field, contributing to organizational success.
Overview
2
2
years of professional experience
Work History
Account Associate
State Farm
Pasadena, MD
04.2026 - Current
- Managed client accounts, ensuring accurate record-keeping and documentation.
- Assisted in resolving client inquiries, enhancing customer satisfaction and loyalty.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Maintained detailed documentation using [Software].
- Utilized CRM software to track and analyze client interactions and feedback.
Barista
Starbucks
Odenton, MD
10.2025 - 03.2026
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted customers with menu selections, providing exceptional service and product knowledge.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Shift Leader
Jersey Mike's Subs
Odenton, MD
02.2024 - 09.2025
- Supervised daily operations to ensure consistent service quality and customer satisfaction.
- Trained new team members on food preparation and safety standards for operational efficiency.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Meade Senior High School
Fort George G Meade, MDSkills
- Payment plans
- Collections
- Recordkeeping proficiency
- CRM software
- Positive attitude
- Cash handling
- Team leadership
- Friendly and outgoing
- Opening and closing duties
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Associate
State Farm
04.2026 - Current
Barista
Starbucks
10.2025 - 03.2026
Shift Leader
Jersey Mike's Subs
02.2024 - 09.2025
High School Diploma -
Meade Senior High School