Nayeli Diaz
Oxon Hill
Summary
Dynamic small business owner with a proven track record in floral design and customer service. Successfully managed operations and marketing for my self-employed venture, establishing a loyal clientele through clear communication and attention to detail. Bilingual and skilled in inventory management, I consistently exceeded customer expectations while optimizing profitability.
Overview
2
2
years of professional experience
Work History
Small Business Owner
Self Employed
Oxon Hill, MD
01.2024 - Current
I own and operate a small floral bouquet business independently, creating custom arrangements and providing excellent customer service. Managed all aspects of the business including inventory purchasing, order processing, pricing, scheduling, and sales. Promoted products through social media and direct customer communication while ensuring high-quality presentation and timely order fulfillment.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD05-2026
Skills
- Small business operations
- Planning and execution
- Business marketing
- Bilingual
- Clear communication
- Data entry
- Customer service
- Attention to detail
- Typing
- Inventory
Timeline
Small Business Owner
Self Employed
01.2024 - Current
High School Diploma -
Potomac High School