Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nayyar Farrow

Capitol Heights

Summary

Dynamic and results-driven professional with extensive experience in customer service at TED Bulletin. Proven ability to upsell and enhance guest experiences through teamwork and effective communication. Recognized for exceptional customer service and efficiency, consistently exceeding expectations while maintaining a positive environment. Eager to leverage skills in a new, challenging role.

Overview

10
10
years of professional experience

Work History

SERVER

TED Bulletin
06.2024 - Current
  • Ensured the cleanliness and organization, including clearing tables
  • Welcome guests and escort them to their seats
  • Took and delivered food and beverage orders to guests in a timely and accurate manner.
  • Collaborate with other staff to ensure a positive experience for the customer
  • Multitasking
  • Upselling

In-home childcare provider

In-home care
06.2023 - Current
  • Create and lead activities based on observations of the children’s interests and needs.
  • Communicate daily with parents, shared the critical milestones in their child’s day.
  • Keep the classroom safe and clean by following necessary procedures and guidelines.
  • Prepare and serve healthy meals.
  • Assist with the children’s daily hygiene requirement

event ambassador/Server

Top Golf
05.2021 - 06.2023
  • Greeted and welcomed guests to the bays, providing information about Topgolf offerings.
  • Ensured the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
  • Assisted guests with bay setup and provided instructions on how to use Topgolf technology.
  • Handled guest inquiries and resolved any issues or concerns with a high level of professionalism.
  • Collaborated with other staff members to create a positive and memorable guest experience.
  • Demonstrated Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
  • Always complied with safety and health regulations.
  • Delivered captivating product presentations, showcasing brand attributes and product features to potential customers.
  • Distributed enticing product samples and promotional materials to drive brand awareness and cultivate customer loyalty.
  • Engaged with consumers, providing expert guidance, addressing inquiries, and enriching their experience.
  • Exemplified dedication to quality and customer satisfaction by representing brands with enthusiasm and professionalism.

Crew Member

Captain White
04.2021 - 05.2021
  • Connected with customers to ensure they have a positive experience.
  • Helped customers order their meals.
  • Prepared food as ordered.
  • Partnered with other crew and Managers to meet daily goals.
  • Kept the restaurant looking appropriate.
  • Upsold items when appropriate.
  • Managed multiple tasks efficiently.

Cashier / Stocker

CVS
05.2018 - 04.2021
  • Provided differentiated customer service by anticipating customer needs, demonstrated compassion and care in all interactions, and actively identified and resolved potential service issues.
  • Focused on the customer by giving a warm and friendly greeting, maintaining eye contact, and offering help locating additional items when needed.
  • Accurately performed cashier duties - handling cash, checks, and credit card transactions with precision while following company policies and procedures.
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager.
  • Supported opening and closing store activities, when needed.
  • Provided customer support to all departments, including photo and beauty, ensured departments are fully stocked and operational while remaining current with all updated services and tools.
  • Assisted pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
  • Embraced and advocated for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.
  • Stock cases of merchandise onto shelves for order selectors.
  • Read merchandise orders from an RF unit, which included: item locations, descriptions, and quantity needed.
  • Selected and prepared (cut box tops and plastic from inner packaging) needed cases of product and placed in a designated location.
  • Moved boxes of merchandise (up to 30-50 pounds) using safe lifting techniques.

Crew Member

McDonald’s
01.2017 - 06.2018
  • Connected with customers to ensure they have a positive experience.
  • Helped customers order their meals.
  • Prepared food as ordered.
  • Partnered with other crew and Managers to meet daily goals.
  • Kept the restaurant looking appropriate.
  • Upsold items when appropriate.
  • Managed multiple tasks efficiently.

Crew Member

Chuckie Cheese
06.2017 - 03.2018
  • Upsold items when appropriate.
  • Managed multiple tasks efficiently.
  • Took steps to meet customers’ needs and effectively resolved issues with orders.
  • Recorded customers' orders and repeated them back to ensure accuracy.
  • Maintained a neat and well-groomed appearance always to represent the organization impeccably.
  • Followed restaurant practices and procedures to the best of my ability.
  • Worked well with teammates to ensure customers had the ideal experience.
  • Encouraged coaching and feedback from management to grow effectively.
  • Ensured customers’ orders were accurate when they were received.
  • Maintained speed and accuracy during high-volume times.
  • Ensured the safety and security of all guests.

MAINTENANCE ASSISTANCE

SUMMER YOUTH PROGRAM
06.2015 - 08.2015
  • Conducted daily Inspection of buildings, equipment, and grounds for unsafe or malfunctioning conditions.
  • Performed all assigned work to ensure the safety of the building's faculty, students, and the continuous operation of the site.
  • Prepared and maintained maintenance logs and records.
  • Responded quickly and efficiently to emergencies.
  • Ensured the cleanliness and appearance of all work areas.
  • Participated in the setup, breakdown, and management of program events.
  • Performed various landscaping duties to provide safe passage for all staff.
  • Participated in a wide range of Facilities tasks as undertaken by the department.
  • Performed other duties as assigned by the Director of Facilities.

Education

Dental assistant certification -

Fortis
06.2023

High School Diploma -

Charles Hebert Flowers High School
06.2017

Skills

  • Works well with others
  • Excellent at upselling
  • Work quickly and efficiently
  • Continuously rewarded for excellent customer service
  • Team players
  • Eager to learn new things
  • Able to pick up new things quickly

References

Available Upon Request

Timeline

SERVER

TED Bulletin
06.2024 - Current

In-home childcare provider

In-home care
06.2023 - Current

event ambassador/Server

Top Golf
05.2021 - 06.2023

Crew Member

Captain White
04.2021 - 05.2021

Cashier / Stocker

CVS
05.2018 - 04.2021

Crew Member

Chuckie Cheese
06.2017 - 03.2018

Crew Member

McDonald’s
01.2017 - 06.2018

MAINTENANCE ASSISTANCE

SUMMER YOUTH PROGRAM
06.2015 - 08.2015

Dental assistant certification -

Fortis

High School Diploma -

Charles Hebert Flowers High School

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