Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Antonio W. Rodriguez

Summary

Detail-oriented administrative and operations professional with 10+ years of experience supporting office functions, managing teams, and streamlining processes. Proven ability to handle sensitive information, coordinate multi-departmental projects, and ensure smooth workplace operations. Currently pursuing a Bachelor's degree in Human Resource Management.

Overview

10
10
years of professional experience

Work History

MOVE AMBASSADOR

NORTHWEST CENTER @ AMAZON
06.2023 - Current
  • Coordinated cross-functional teams to ensure alignment on project goals and milestones.
  • Respond to internal inquiries via email, chat, and ticketing systems, meeting all SLA requirements.
  • Provide onsite and virtual support for move-related projects.
  • Analyze and report workspace data using Excel, Smartsheet, and internal CRM tools.
  • Update workspace systems to ensure accurate facilities and seating data.
  • Monitored service quality and provided feedback to enhance team performance.
  • Trained new ambassadors on operational protocols and customer service standards.
  • Reported risk assessment processes to identify potential project hurdles and mitigate impacts.

OFFICE MANAGER

ADVENTURE TOURS
07.2022 - 01.2023
  • Oversaw administrative operations and assisted with payroll and employee benefits.
  • Managed daily office operations, ensuring efficient workflow and resource allocation.
  • Developed budgets for the Detailing Department, significantly reducing operational costs.
  • Developed and implemented office policies to enhance productivity and employee satisfaction.
  • Conducted interviews, onboarded new staff, and managed HR documentation.

ADMINISTRATIVE ASSISTANT

ADVENTURE TOURS
06.2021 - 07.2022
  • Coordinated daily activities for the Operations Department and maintained office workflow.
  • Acted as the primary liaison between OurBus and internal teams.
  • Managed reception duties, meeting scheduling, and document handling.
  • Trained new administrative staff on office protocols, contributing to team cohesion and productivity.

ADMINISTRATIVE COORDINATOR

THE ZELLMAN GROUP/THE LAW OFFICES OF MICHAEL IRA ASEN
09.2017 - 09.2020
  • Managed Victim Impact Statements and communication with courts and retail clients.
  • Researched legal case details and updated internal systems with payment and dispute information.
  • Supported legal admin and accounting teams maintained filing systems, improving document retrieval time and organization.

CUSTOMER SERVICE REPRESENTATIVE 1

ALIGHT SOLUTIONS
10.2015 - 08.2017
  • Specialized in payroll, timekeeping, benefits, and leave of absence.
  • Resolved customer inquiries and issues through multiple communication channels, ensuring satisfaction throughout all departments.

Education

Bachelor of Science - Human Resource Management, Business Administration Minor

University of Maryland Global Campus
Adelphi, MD
07-2027

Bachelor of Arts - Philosophy

University of Puerto Rico Mayagüez Campus
Mayagüez, Puerto Rico
05.2015

Skills

  • Administrative & Office: Calendar Management, Data Entry, Filing, Reception, Document Prep, Policy Analysis
  • Project & People Support: HR Support, Interviewing, Onboarding, Policy Implementation, Payroll, Project knowledge
  • Technical: Microsoft Office Suite, Workday, Smartsheet, CRM Systems, Writing
  • Communication: Professional Writing
  • Soft Skills: Leadership, Flexibility, Reliability, Problem Solving, Teamwork, Customer engagement

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

MOVE AMBASSADOR

NORTHWEST CENTER @ AMAZON
06.2023 - Current

OFFICE MANAGER

ADVENTURE TOURS
07.2022 - 01.2023

ADMINISTRATIVE ASSISTANT

ADVENTURE TOURS
06.2021 - 07.2022

ADMINISTRATIVE COORDINATOR

THE ZELLMAN GROUP/THE LAW OFFICES OF MICHAEL IRA ASEN
09.2017 - 09.2020

CUSTOMER SERVICE REPRESENTATIVE 1

ALIGHT SOLUTIONS
10.2015 - 08.2017

Bachelor of Science - Human Resource Management, Business Administration Minor

University of Maryland Global Campus

Bachelor of Arts - Philosophy

University of Puerto Rico Mayagüez Campus

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Antonio W. Rodriguez