Nelda Norris
Lanham
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
22
22
years of professional experience
Work History
Human Resource Specialist
FEMA
Hyattsville, MD
08.2024 - 05.2025
- Routinely processed personnel actions for employees include extensions, resignations, and terminations.
- Utilize FedHR to process time sensitive SF52's, locate FJO's, and attach onboarding documentation to agent's cases.
- Processed and maintained all I9 forms and employment eligibility verification during the new hire onboarding process
- Maintained database systems like WebTA, ISMS reporting servers, DTS, SharePoint, and FedHR for local hire staff.
- Routinely and independently utilize the NFC NTE and WGI report to ensure accurate information for grade and step increases, duty stations, and position titles.
- Facilitate LH and CORE orientation for the completion of onboarding documents.
- Provided OPM and FEMA policies to supervisors and staff regarding WebTA, timekeeping, absence and Leave, and overtime.
- Worked with payroll regarding employee data issues and monitored incorrect data on employee job record.
- Utilized WebTA to review and edit timecards weekly to ensure the correct accounting codes for payroll deadlines.
- Collaborate with payroll weekly for WebTA account reactivation for returning agents.
Human Resource Assistant Manager
PPMW
09.2019 - 01.2024
- Recruited top talent to maximize profitability.
- Processed and maintained all I9 forms and employment eligibility verification during the new hire onboarding process.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Provide Human Resources support to supervisors, managers, and department heads to achieve departmental goals through strategic people management.
- Oversee and process the bi-weekly payroll for 140 salaried/hourly employees using the HRIS Paylocity.
- Manage benefits programs including medical, dental, vision packages, 401k, and paid parental leave.
- Handle employee terminations, grievances, and other difficult situations in a timely, sensitive, equitable, and respectful manner working closely with the HR director, supervisors, and general counsel when necessary.
- Provide guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Credentialing Specialist
PPMW
05.2018 - 09.2019
- Performed in-depth review and analysis of each Medicaid application and accompanying documentation to ensure providers meet health plan guidelines and eligibility.
- Conducted primary source verifications such as background checks and board certifications.
- Monitored credentials pending expiration, including health plan re-credentialing.
- Collaborated with health insurance plans to improve doctor enrollment and contract opportunities and managed doctor malpractice insurance.
- Supported revenue cycle division: Billing, Collections, and Verification operations
Provider Enrollment Analyst
Children's National Hospital
05.2016 - 11.2016
- Determined appropriateness of payers to protect organization and minimize risk.
- Analyze tracking report to monitor new physician enrollment.
- Provide ongoing technical assistance to payer, provider enrollment departments.
- Track documents to resolve missing data or expired enrollment.
- Communicate non-compliance matters with Medical Staff Office and senior management.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
Credentialing Coordinator
Reef System
06.2015 - 05.2016
Credentialing Analyst
CareFirst BCBS
02.2003 - 10.2014
Education
Associate of Science - Healthcare Business Management
University of Phoenix
08.2015
Skills
- HR program development
- Talent management
- HR Information System maintenance
- Policies implementation
- Payroll processing
- Recruitment and Onboarding
- Performance Management
- Benefits Administration
- Employment Law
- Employee Engagement
Timeline
Human Resource Specialist
FEMA
08.2024 - 05.2025
Human Resource Assistant Manager
PPMW
09.2019 - 01.2024
Credentialing Specialist
PPMW
05.2018 - 09.2019
Provider Enrollment Analyst
Children's National Hospital
05.2016 - 11.2016
Credentialing Coordinator
Reef System
06.2015 - 05.2016
Credentialing Analyst
CareFirst BCBS
02.2003 - 10.2014
Associate of Science - Healthcare Business Management
University of Phoenix