Neud Tesfay
Bethesda
Summary
Results-oriented professional with a background in retail sales and customer service. Skilled in problem-solving, effective communication, and teamwork, contributing to improved merchandise displays and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
NorthStar Christmas Treee
Chevy Chase
11.2025 - Current
- Assisted customers in selecting and purchasing Christmas trees, enhancing the overall experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed inventory levels and organized merchandise displays effectively.
- Collaborated with team members to achieve the daily sales target.
Customer Service Associate
Harris Teeter
Bethesda
08.2024 - Current
- Assisted customers in product selection, enhancing the overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customers.
- Collaborated with team members to optimize store layout and merchandise displays.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Educated customers on promotions and loyalty programs available in-store.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Bachelor of Science - Finance
American University
Washington, District of Columbia, DC06-2029
Skills
- Python
- Microsoft
- Customer service
- Marketing
- Inventory management
- Team collaboration
- Retail merchandising
- Sales techniques
- Communication
- Problem solving
- Critical thinking
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Tigrinya
Native/ Bilingual
Timeline
Sales Associate
NorthStar Christmas Treee
11.2025 - Current
Customer Service Associate
Harris Teeter
08.2024 - Current
Bachelor of Science - Finance
American University