- Team Sports
- Volunteering
Nevaeh J. Spence
Capitol Heights
Summary
Dedicated and driven student with a strong track record of effectively meeting company needs through consistent and organized practices. Areas of expertise include leadership, customer service, sales, and promotion strategies. Known for dependability and reliability. Adaptable and capable of thriving under pressure, seamlessly adapting to new situations. Excels in tackling new challenges head-on, whether working individually or as part of a team.
Overview
6
6
years of professional experience
Work History
Cashier
Morgan State University
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Order taking and Order fulfillment
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
Head Cashier
Hayward's Ice Cream
03.2019 - 06.2024
- Participated in annual inventory audits to verify stock counts against physical inventories
- Trained new team members in cash register operation, stock procedures, and customer services
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Learned roles of other departments to provide coverage and keep store operational
- Helped with purchases and signed customers up for rewards program
- Answered phone calls to assist customers with questions and orders
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Associate
BuyBuyBaby
02.2022 - 01.2023
- Handled incoming calls from customers regarding orders or other inquiries
- Built relationships with customers by providing friendly customer service
- Managed multiple tasks simultaneously while maintaining attention to detail
- Stocked shelves with merchandise and ensured product displays were neat and orderly
- Maintained knowledge of sales and promotions, return policies and security practices
Restaurant Hostess
Smokey Bones Bar & Fire Grill
06.2021 - 11.2021
- Greeted customers and escorted them to their tables
- Managed reservations, waitlists, and special requests for large parties
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables
- Restocked condiments, silverware, napkins, tablecloths, as needed
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered
Education
Political Science
Morgan State University
Baltimore, MD01.2027
High School Diploma - undefined
Nashua High School North
Nashua, NH06.2023
Skills
- Training and coaching
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
- POS System Operation
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Cash handling and management
- Time management skills
- Staff training
Accomplishments
- New Hampshire Scholars recipient
- Student athlete for 13 years, including 2 sport athlete for 3 years of high school, Elite cheer National Championship athlete for 6 years and collegiate athlete for 1 year.
Interests
Timeline
Cashier
Morgan State University
09.2024 - Current
Sales Associate
BuyBuyBaby
02.2022 - 01.2023
Restaurant Hostess
Smokey Bones Bar & Fire Grill
06.2021 - 11.2021
Head Cashier
Hayward's Ice Cream
03.2019 - 06.2024
High School Diploma - undefined
Nashua High School North
Political Science
Morgan State University
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