NGUETTA FIAN
Burtonsville
Summary
Versatile and dynamic professional with a proven track record at Montgomery College, adept in classroom organization and effective communication. Excelled in fostering student inclusion and academic success, significantly enhancing collaborative teamwork. Skilled in conflict resolution and computer applications, consistently achieving positive outcomes in diverse educational settings.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Instructional Assistant
Montgomery College
11.2013 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Implemented strategies to maintain safe and respectful proctoring environment, encouraging positive student behavior.
- Shared important information with students concerning upcoming assignments and tests.
Server/Dining Room Server
Sunrise Senior Living
05.2012 - 10.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Teller Supervisor
Credit Union Service Centers
10.2004 - 12.2007
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
- Trained new hires on customer service policies and procedures.
- Generated monthly reports on customer activity and customer feedback.
Education
Bachelor of Arts - Political Science And Government
University of Alabama At Huntsville
Huntsville, AL05-2012
Bachelor of Arts - French Language And Literature
University of Alabama At Huntsville
Huntsville, AL05-2012
Skills
- Cla
- Classroom organization
- Effective communication
- Calm and patient demeanor
- Conflict resolution
- Computer skills
- Relationship building
- Teacher collaboration
- Multicultural awareness
- Student assessment
- Helping students with special needs
- Collaborative teamwork
- Teacher support
- Academic support
Languages
French
Native or Bilingual
Spanish
Elementary
Timeline
Instructional Assistant
Montgomery College
11.2013 - Current
Server/Dining Room Server
Sunrise Senior Living
05.2012 - 10.2013
Teller Supervisor
Credit Union Service Centers
10.2004 - 12.2007
Bachelor of Arts - Political Science And Government
University of Alabama At Huntsville
Bachelor of Arts - French Language And Literature
University of Alabama At Huntsville
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