Nhadia Sho-Sawyer
Columbia
Summary
Dynamic and results-driven professional with extensive experience in the medical/mental health industry, excelling in crisis intervention and person-centered care. Proven ability to enhance service delivery and operational efficiency while fostering strong relationships with clients and families. Skilled in medication management and conflict resolution, committed to promoting independence and dignity for individuals with developmental disabilities.
Overview
14
14
years of professional experience
Work History
Residential Team Lead
Destiny Group Home
01.2024 - Current
- Overseeing and mentoring Direct Support Professionals (DSPs), ensuring adherence to care plans and safety protocols.
- Ensuring the effective and efficient running of shifts, promoting positive outcomes for individuals, and maintaining a safe, structured, and nurturing environment.
- Led team in implementing individualized care plans for children residents, enhancing service delivery quality.
- Coordinated staff schedules and training sessions, improving operational efficiency and team performance.
- Supervised daily activities and interactions, ensuring compliance with safety regulations and care standards.
- Developed and maintained positive relationships with residents and families, fostering community trust and engagement.
Personal Support Worker
Social Health Services Group Inc
04.2020 - 06.2024
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management and health monitoring to ensure adherence to care plans.
- Collaborated with healthcare professionals to develop tailored support strategies for diverse client needs.
- Mentored junior staff in best practices for client engagement and daily operational tasks.
- Maintaining accurate records, completing necessary reports, and ensuring compliance with relevant regulations and standards. Supervising, training, and mentoring team
members. - Managing daily operations of the residential property.
- Resolving resident issues and concerns.
Direct Support Professional Caregiver
Destiny Group Home
09.2014 - 01.2020
- Attend core training and orientation for employees.
- Assures individual’s basic needs are met including but not limited to meals,medication administration, hygiene, socialization, and basic human rights.
- Administers medication in an accurate and timely manner, under the delegation of the agency nurse.
- Assures that individuals’ daily schedule is followed and/or altered according to their needs, desires, and preference.
- Assures attendance at medical, dental, counseling, or other social service appointments including transportation as needed.
- Provided personalized care and support for individuals with developmental disabilities.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed and implemented individualized care plans tailored to client needs.
- Facilitated engaging social and recreational activities to enhance client well-being.
Certified Nursing Admin Assistant
Walter Reed Navy Medical Center
08.2011 - 05.2015
- Assisted doctors with schedule Procedures with GYN patients, as needed.
- Coordinated communication between medical departments to streamline patient care processes.
- Performed all administrative work for the OB/GYN department from schedule front desk personnel’s to scheduling patients.
- Maintained and complying with company and patient confidentiality in cohesive with HIPPAA.
- Managed scheduling and appointments for medical doctors, ensuring efficient use of resources.
- Maintained accurate medical records using electronic health record systems, enhancing data accessibility.
- Streamlined office procedures, improving workflow efficiency and reducing processing times.
Education
No Degree - Project Management Certificate
PMI
Baltimore, MD11-2022
Bachelor of Science - Information And Computer Systems
University of Baltimore
Baltimore, MD12-2018
Skills
- CPR and first Aid Certified
- Crisis Intervention and prevention
- Attention to detail
- Conflict resolution
- Person Centered care plan and implementation
- Knowledge of medicaid and care documentation
- Strong communication and interpersonal skills
- Experience with behavior management strategies
- Team collarboration and problem solving abilities
Timeline
Residential Team Lead
Destiny Group Home
01.2024 - Current
Personal Support Worker
Social Health Services Group Inc
04.2020 - 06.2024
Direct Support Professional Caregiver
Destiny Group Home
09.2014 - 01.2020
Certified Nursing Admin Assistant
Walter Reed Navy Medical Center
08.2011 - 05.2015
No Degree - Project Management Certificate
PMI
Bachelor of Science - Information And Computer Systems
University of Baltimore