Nhyjah Taylor
Landover
Summary
Seeking an entry-level administrative position where I can leverage my strong organizational skills, attention to
detail, and eagerness to learn in contributing effectively to the operations of the organization.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Desk Receptionist
Distinctive hair and grooming company
Bowie
01.2023 - 07.2024
- Greeted clients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling using company-specific software.
- Answered phone calls and addressed client inquiries promptly.
- Maintained cleanliness and organization of the front desk area.
- Processed payments and handled cash transactions accurately.
- Assisted stylists with client check-in and consultation processes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Managed company calendar and scheduled events.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Administrative Assistant
Victra a Verizon Authorized Store
Waldorf
03.2022 - 04.2024
- Managed customer inquiries and provided product information effectively.
- Organized inventory and ensured accurate stock levels for sales support.
- Scheduled appointments and coordinated staff calendars efficiently.
- Processed sales transactions and handled cash register operations accurately.
- Maintained a clean and organized store environment for customer satisfaction.
- Collaborated with team members to enhance customer service strategies.
- Utilized point-of-sale systems to track sales and inventory movements effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
Westlake High School
Waldorf, MDSkills
- Front desk management
- Inventory management
- Administrative support
- Time management
- Communication skills
- Organizational skills
- Problem solving
- Confidentiality maintenance
- Professional demeanor
- Team collaboration
- Office management
- File organization
- Email and telephone decorum
- Data confidentiality
- Phone etiquette
- Staff management
- Skilled in [software]
- Filing and sorting
- Inventory control
- Scheduling appointments
- Work prioritization
- Telephone etiquette
- Front office management
Education/Training
- High School Graduate, Westlake High School, Waldorf MDo Marine JROTCo General Studies Disability Characteristics, M-NCPPC Parks and Recreation, Upper Marlboro MD Behavior Management, M-NCPPC Parks and Recreation, Upper Marlboro MD Documentation and Communication, M-NCPPC Parks and Recreation, Upper Marlboro MD Youth Safety Standards, M-NCPPC Parks and Recreation, Upper Marlboro MD
Timeline
Front Desk Receptionist
Distinctive hair and grooming company
01.2023 - 07.2024
Administrative Assistant
Victra a Verizon Authorized Store
03.2022 - 04.2024
Westlake High School