Summary
Overview
Work History
Education
Skills
Timeline
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Nia McNeal

Upper Marlboro

Summary

Secure a position within a company that allows me to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

7
7
years of professional experience

Work History

Background Investigator

PERATON
03.2024 - Current
  • Travel daily when conducting in person background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information
  • Schedule and conduct face-to-face, phone, and video conference interviews with the subject and their neighbors, employers, and references
  • Perform record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities
  • Document investigative findings in a clear, concise and well-structured report on a government issued computer system
  • Work independently while also a member of a team of Investigators and with a Field Manager
  • Interact professionally with others, write for long periods of time, meet expectations for attendance and punctuality
  • Maintain a high level of confidentiality, ethics, and integrity

Family Service Case Worker

Department of Social Services in Charles County
10.2021 - Current
  • Interview customers: identify, assess and evaluate strengths and needs. Make referrals and linkages by using referral forms and the procedures given by the community resource.
  • Provide excellent customer service to both internal and external customers that meets or exceeds the standards set by the department.
  • Answer intake calls to determine a protective service response or linkage to community referrals by using the Adult Services or Child Welfare Intake procedure.
  • Complete all necessary tracking tools including, but not limited to the APS/CPS or homeless intake log sheets, monthly unit data and case closure tracking forms to meet data compliance.
  • Maintain case records, case plans, and other required documentation while maintaining high-quality work output in a fast-paced environment.
  • Position specific duties as assigned to include all shelter or essential personnel duties

Contact Tracer

The Health Department, Communicable and Vector-Borne Disease Control
02.2021 - 08.2021
  • Document coding
  • Sorted, organized, and maintained office records accurately
  • Covid-19 contact tracing, call and/or follow up with individuals who have either tested positive for covid-19 or have been exposed to covid-19. During the call demographic, health and recent activity information is collected. Resources, guidance on isolation/quarantine and symptom monitoring guidance is given. Childcare facility tracing and follow up, call and/or follow up with childcare facilities who have had attendees or staff members that exhibited covid like illness, tested positive for covid-19 or have been exposed to covid-19. Health information is collected, and isolation/quarantine guidance is given.
  • Rabies control, contacting owners and victims of animal bites in order to check on the wellbeing of the victim as well as the animal. Provide guidance to owner and victim on the next steps and how-to self-monitor in the weeks to come.

Intern

Department of Homeland Security, Office of Emergency Management
06.2019 - 08.2019
  • Answer phones in professional manner, providing answers when possible and transferring calls or taking messages when needed
  • Print, and copy documents
  • Sorted, organized, and maintained office records accurately
  • Data entry
  • Disposal of sensitive documents

Intern

The Health Department, Budget/Accounting
06.2018 - 08.2018
  • Invoice data entry
  • Disposal of sensitive documents
  • Sorted, organized, and maintained office records accurately

Education

Bachelor of Science - Criminal Justice

The University of Maryland Eastern Shore
Princess Anne, Maryland

Skills

  • Keen leadership skills
  • Critical thinking skills
  • Teamwork and collaboration
  • Proficient in Microsoft Word, PowerPoint, Excel, Google Docs, and Google Sheets
  • Detailed report writing, investigative interviewing, research and analytical skills

Timeline

Background Investigator

PERATON
03.2024 - Current

Family Service Case Worker

Department of Social Services in Charles County
10.2021 - Current

Contact Tracer

The Health Department, Communicable and Vector-Borne Disease Control
02.2021 - 08.2021

Intern

Department of Homeland Security, Office of Emergency Management
06.2019 - 08.2019

Intern

The Health Department, Budget/Accounting
06.2018 - 08.2018

Bachelor of Science - Criminal Justice

The University of Maryland Eastern Shore

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Nia McNeal