Niacole Santana
Silver Spring
Summary
Seeking a full-time role that offers professional challenges and allows for the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Motivated to contribute to a dynamic team and thrive in a fast-paced environment. Proven track record of successfully managing multiple tasks and meeting deadlines, confident in the ability to make a valuable impact and drive positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Compass Group Management
02.2023 - 01.2025
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bartender/Hostess/server
Willies Grill and Icehouse
09.2020 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Restaurant Server
Newk's Eatery
07.2019 - 01.2020
- Takes order, answers questions about the menu
- Handle large amounts of Money transactions
- Sells, delivers, and makes the restaurants food and drinks, Takes payments, communications orders with the kitchen staff, seats customers
- Helps with customer service and seats customers
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Aesthetician And Manicurist -
Lashingoutink
Houston, TX12.2024
High School Diploma -
Spring Woods High School
Houston, TX2020
Skills
- Guest Services
- Cash handling
- Employee training
- Opening and closing procedures
- Energetic and enthusiastic
- Handling customer complaints
- Sales strategies
- Inventory controls
- Customer service
- Appointment scheduling
Certification
- TABC Certified
- Food Handler Certification
Willing To Relocate
Silver spring, MD
Timeline
Shift Manager
Compass Group Management
02.2023 - 01.2025
Bartender/Hostess/server
Willies Grill and Icehouse
09.2020 - 03.2023
Restaurant Server
Newk's Eatery
07.2019 - 01.2020
- TABC Certified
- Food Handler Certification
Aesthetician And Manicurist -
Lashingoutink
High School Diploma -
Spring Woods High School
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