Niaka Fraser

I am a dynamic FC Associate, Inventory Control, and Quality Assurance team member, with a proven track record in customer service excellence and effective communication. I am skilled in inventory control and quality assurance, with a proactive action mindset to enhance operational efficiency and improve customer satisfaction.

• Amazon, FC Associate I / Inventory Control & Quality Assurance, Produce, 01/01/20, Current, Receiving, inspecting, and stocking fresh fruits and vegetables., Maintaining displays to ensure a clean and appealing appearance., Provide excellent customer service and be ready to assist any customers., Monitoring product quality and following food safety guidelines., Assisting with inventory counts and setting up promotional displays., Working flexible hours, including weekends and holidays., Comfortable lifting and moving boxes of produce., Working in a fast-paced environment and interacting with customers., Ensure the produce department is well stocked, clean, and inviting for staff and customers., Ensure that customer orders are fulfilled by quality guidelines., Support customers' order fulfillment by working directly and on a regular basis on operations tasks within the produce department., Create and cultivate a safety culture by identifying safety opportunities across your work area., Continuously provide critical shift related information to frontline management and operators., Drive proactive actions as communicated by manager to remove barriers impacting good shift performance., Prioritize any additional tasks assigned by management.
• The Orthopedic Clinic, Lead Dental Assistant, Nurse Management & Administration, 01/01/17, 12/31/20, Relocation. Moved to the US., Training/Directing/Mentoring other Dental Assistants and staff members., Maintaining routines for cleanliness., Improving overall patient care through implementing best practices., Scheduling appointments., Assisting Dentist during procedures., Maintaining up-to-date industry knowledge., Improving workflow processes.
• The Orthopedic Clinic, Chairside Dental Assistant, Nurse Management & Administration Services, 01/01/16, 12/31/16, Maintaining accurate patient charts., Performing X-rays safely., Preparing patients for exams and procedures., Preparing instruments and equipment., Passing dental instruments., Suctioning excess saliva., Responding to dental emergencies.
• 5 Star Private Members Club, Member Club Receptionist, Hotel & Casino Resort Services, 01/01/14, 12/31/16, Career opportunities within the local Medical Industry area, I had relocated into a couple years prior., Greeting and assisting members and guests: Providing a welcoming experience and addressing any inquiries or requests they may have., Administrative support: Assisting with daily operations, such as updating schedules, processing bookings, and managing correspondence., Customer service: Ensuring high standards of service and hospitality, both in person and through communication channels., Event coordination: Planning and organizing club events, including reservations and coordination with external services.
• Merit Dental Center Ltd, Chair Side Dental Assistant, Nurse Management & Administration Services, 01/01/10, 12/31/11, Relocation. Moved out of the area., Both roles and responsibilities were the same as when working for The Orthopedic Clinic.
• K Change Variety Store, Sales Representative, Customer Service & Sales, 01/01/09, 12/31/10, Career advancement opportunities within the Medical Industry., Remember regular customers by name, fostering a sense of community that adds a personal touch to every shopping experience., Assist customers inquiring about the products offered by being very knowledgeable, patient and friendly for all questions and concerns., Offer customers great suggestions on local products., Discuss our wide variety of products from groceries to household items with customers.