Summary
Overview
Work History
Education
Skills
Websites
Languages
Disclaimer
Timeline
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Nichita Gorb

Balti,BA

Summary

Strong problem-solving skills, able to translate complex requirements into functional solutions while engaging with a team and promoting a friendly atmosphere Extremely motivated to constantly refine my skills and grow professionally Have a 6 years of comprehensive experience to collaborate with clients and partners, ensuring project success through effective support and engagement High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Overview

7
7
years of professional experience

Work History

Project Manager

Wordminds
02.2022 - 05.2025
  • Managed projects, facilitating effective communication with linguists to negotiate mutually beneficial rates with a team of 7 members
  • Monitored project progress to ensure timely delivery and adherence to quality standards
  • Engaged with clients, promoting our services and addressing inquiries to secure project placements
  • Negotiated competitive rates with linguists, maximizing profitability
  • Stack: Microsoft office, Teams, Phrase, Subtitle edit

Customer Support Agent

Kivork
09.2020 - 01.2022
  • Delivered top-notch client support through engaging online chats with team up to 10 members
  • Provided exceptional client support and consultation through engaging online chats, driving customer satisfaction
  • Expertly managed sales of air tickets, contributing to revenue growth
  • Focused on US market, tailoring services to meet specific customer needs and preferences
  • Assisted clients through engaging online chats, providing timely and effective solutions
  • Stack: Microsoft office, Zoom

Analyst Researcher

Pedersen and Partners
09.2018 - 07.2020
  • Conducted comprehensive research to identify and source potential candidates with a team of up to 20 members
  • Sought for the candidates through direct engagement with company representatives and in-depth analysis of online resources
  • Maintained and continuously updated the company's database to ensure data integrity and accuracy
  • Identified top candidates through targeted outreach and research strategy
  • Maintained accurate records of all data collected during analysis processes.
  • Stack: CRM, Microsoft office, Zoom, Teams

Education

Translator - English language

Balti State University Alecu Russo
05.2018

Skills

  • Project management
  • Client engagement
  • Rate negotiation
  • Quality assurance
  • Project monitoring
  • Data analysis
  • Customer service
  • Database management
  • Attention to detail
  • Time management

Websites

Languages

English - Advanced, Romanian - Pre-Intermediate, Ukrainian Pre-Intermediate, Russian - Native

Disclaimer

I authorize the processing of personal data present in the curriculum vitae pursuant to Legislative Decree .Lgs. 101/2018 and of the GDPR (EU Regulation 2016/679)

Timeline

Project Manager

Wordminds
02.2022 - 05.2025

Customer Support Agent

Kivork
09.2020 - 01.2022

Analyst Researcher

Pedersen and Partners
09.2018 - 07.2020

Translator - English language

Balti State University Alecu Russo

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Nichita Gorb