Nicholas Burns
Bel Air
Summary
-Dynamic Car Wash Manager with proven success in driving sales, achieving $3,000,000 in revenue. Strong expertise in inventory management, customer service, and team training. Results-oriented professional with experience in car wash operations. Skilled in staff supervision and problem-solving. Committed to fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Car Wash Manager
WLR Automotive Group
Bel Air
11.2021 - Current
- Managed daily operations of car wash facility to ensure smooth and efficient workflow.
- Supervised staff and trained on equipment use and customer service to enhance service quality.
- Implemented inventory management procedures for cleaning supplies and materials.
- Ensured compliance with safety regulations and environmental standards at the facility.
- Coordinated maintenance schedules for car wash equipment to reduce downtime and maintain service continuity.
- Developed employee schedules to optimize staffing levels during peak hours.
- Addressed customer inquiries and resolved complaints to enhance satisfaction levels.
- Contributed to achieving 3,000,000 in sales for car wash.
Sales Associate
Verizon
Bel Air
09.2023 - 12.2023
- Guided customers in selecting mobile devices and plans tailored to their needs, enhancing satisfaction.
- Informed customers about product features, services, and promotions, enabling confident purchasing decisions.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to achieve sales targets and enhance customer experience.
- Processed transactions accurately using point-of-sale systems and payment processing tools.
- Addressed customer inquiries and complaints swiftly, reinforcing brand loyalty and trust.
Education
High School Diploma -
C Milton Wright
Bel Air, MDSkills
- Car wash chemicals expertise
- Equipment maintenance
- Safety compliance
- Inventory management
- Operations management
- Workflow optimization
- Staff training
- Staff development
- Customer relationship management
- Customer service
- Customer retention
- Sales techniques
- Time management
- Problem solving
- Effective communication
- Professional appearance
- Flexible work schedule
Accomplishments
Top Cashier Performer Award
Timeline
Sales Associate
Verizon
09.2023 - 12.2023
Car Wash Manager
WLR Automotive Group
11.2021 - Current
High School Diploma -
C Milton Wright