Nicholas Clemens
Pasadena
Summary
- Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams, and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions.
- Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.
- Provide team members with the knowledge and tools to succeed in fast-paced environments.
- Exceptionally respected management experience in leading large staffs to achieve the highest levels of satisfaction for guests and employees alike.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
The Greene Turtle Sports Bar & Grille
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Canton Gaming LLC.
06.2023 - Current
- Performing daily audits on all aspects of the business ranging from betting metrics to cash-in/cash out accounting
- Managing, scheduling and counseling staff to ensure a great workplace environment
- Working in conjunction with management and staff from our food and beverage provider to ensure the guests experience is at an optimum level of enjoyment
- Responsible for building company's 401k, medical, dental and vision plans from the ground up
- Enrolling employees into plans by guiding them through electronic and paper forms
- Coordinating with vendors to ensure that supplies and essential business items were ordered and in stock to ensure the workplace was fully furnished and ready for operations
Executive Secretary
Bingo World
07.2021 - 05.2023
- Maintained confidentiality of all documents related to the executive office
- Developed policies related to records management systems which ensured optimal efficiency throughout the organization
- Provided administrative support such as filing documents, answering phones, scheduling appointments and managing databases
- Processed and filed confidential materials related to labor and employee relations
- Organized large-scale events including companywide conferences, offsite retreats, fundraising galas and vendor expositions
- Conducted research online regarding industry trends in order to provide relevant updates to senior management team members
- Greeted visitors in a professional manner while providing them with necessary assistance during their stay
- Composed letters for executives using Microsoft Office programs such as Word or Outlook
- Prepared agendas and took minutes at board meetings while ensuring that deadlines were met
- Assisted with budget preparation by collecting data from various departments within the organization
- Answered inquiries from customers via email or telephone in a polite manner while resolving issues quickly and accurately
- Monitored inventory levels of supplies needed for daily operations of the executive office
- Developed and maintained executive calendar, coordinated travel arrangements and managed expense reports
Operations Manager
Bingo World
12.2015 - 05.2023
- Solely responsible for the daily accounting / reconciliation, inventory control, staff management of all operations that included bingo programs, electronic instant pull tab dispensers and sports wagering and food service that had a gross cash flow of over $140m in 2022
- Oversaw a total staff of 100+ employees that included 40 employees per night shift and 20 per day
- Also responsible for staff scheduling and monitored payroll system
- Maintained a prominent presence in all areas to ensure to both customers and employees alike that a smooth workflow and great and safe environment was of utmost importance
- Responsible for handling all customer service concerns, confrontations and disruptions that would arise on a case by case basis
- Working with both customers and employees to ensure that the customer was satisfied with the outcome provided but with the betterment of the business in mind
- Maintained compliance with company policies, vendors as well as local and state governments in reference to filing daily, monthly and annual reporting
- Conducted recruiting, hiring, training and termination of employees
- Analyzed business processes to identify areas of improvement and develop solutions to enhance performance
- Conducted regular staff meetings to discuss operational issues and provide feedback on performance
Sales Associate
Bingo World
04.2013 - 05.2023
Slot Cashier/Technician
Bingo World
03.2008 - 12.2015
- Performed routine maintenance on company's 200 slot machines to ensure they were in a working condition during operating hours
- Performed duties in an expedited fashion to ensure the highest level of company and customer satisfaction
- Trained new technicians on the job responsibilities associated with maintaining slot machines
Education
Certification in Broadcast journalism -
Broadcasting School of Maryland
Baltimore, MD05.2010
High School Diploma - Broadcast Journalism, Sales/Marketing
Olde Mill Christian Academy
Millersville, MD06.2009
Skills
- Superior Customer Service
- Project Workflow Management
- Management Training
- Operations Oversight
- Natural Leadership
- Manage Operations
- Employee Evaluation
- Safety Awareness
- Operational Efficiency
- Risk Evaluation
- ServSafe and TIPS Certified
Certification
- MLGCA SW-G License
- Maryland TIPS Certification
Timeline
Manager
The Greene Turtle Sports Bar & Grille
07.2024 - Current
Manager
Canton Gaming LLC.
06.2023 - Current
Executive Secretary
Bingo World
07.2021 - 05.2023
Operations Manager
Bingo World
12.2015 - 05.2023
Sales Associate
Bingo World
04.2013 - 05.2023
Slot Cashier/Technician
Bingo World
03.2008 - 12.2015
Certification in Broadcast journalism -
Broadcasting School of Maryland
High School Diploma - Broadcast Journalism, Sales/Marketing
Olde Mill Christian Academy
- MLGCA SW-G License
- Maryland TIPS Certification
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