NICHOLAS CRAGGS
Baltimore
Summary
Self-motivated and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ability to pick up new skills quickly and handle any responsibilities required.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT SERVICE MANAGER
INTERSTATE POS
02.2016 - Current
- Became lead technician within first year at company and promoted to management within two years
- Provide level two support for multiple point of sale systems and over fifty different third-party integrations
- Responsible for all aspects of system implementation, help desk escalations, staff hiring, training, and revision/enforcement of customer contracts and company policy
- Assist customers with hardware/software troubleshooting, payroll, taxes, payment reconciliation, cybersecurity, and regulation compliance
- Developed advanced skill set working on Windows, Mac, and Android systems mostly through self-instruction and deductive reasoning
SENIOR HOSPITALITY STAFF
TAURASO RESTAURANT GROUP
01.2011 - 11.2015
- Staff trainer, server, and director of craft beer program at The Tasting Room in Frederick, MD
- Shift manager, bartender, and server at Black Hog BBQ in Urbana, MD
- Responsible for maintaining high-level customer service, inventory control, purchase orders, and cash reconciliation
- Worked effectively in fast-paced, high-pressure environments.
SERVER/TRAINER
BREWERS ALLEY
01.2008 - 01.2011
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Received extensive training in brewery operations and beverage tasting
- Assisted head brewer with day-to-day operations
- Provided top-tier customer service and exhibited willingness to take on duties outside of normal requirements of position
Education
Bachelor of Science - School of Media Arts & Design - Interactive Multimedia -
JAMES MADISON UNIVERSITY
HARRISONBURG, VASkills
- Incident Management
- Business Analysis
- IT Governance
- Team Collaboration
- Technical Troubleshooting
- Application support
- Project Leadership
- Network Administration
References
- David Snyder, Former Sales Manager, Interstate POS, 804-690-6080
- Teresa McDermott, Account Manager, Insource Employer Solutions, 301-928-3025
- Jarrett Walsh, Owner, The Tasting Room, 240-285-2409
- Justin Langley, Assistant Manager, The Tasting Room, 240-925-6205
Certification
- NCR Corporation - Certified Senior SupportTechnician - Aloha POS
- PCI Security Standards Council - Certified PCI QIR Reseller (High Level Payment Security Qualification)
- Cicerone - Certified Beer Server
Timeline
IT SERVICE MANAGER
INTERSTATE POS
02.2016 - Current
SENIOR HOSPITALITY STAFF
TAURASO RESTAURANT GROUP
01.2011 - 11.2015
SERVER/TRAINER
BREWERS ALLEY
01.2008 - 01.2011
Bachelor of Science - School of Media Arts & Design - Interactive Multimedia -
JAMES MADISON UNIVERSITY
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