Nicholas Khan
Bethesda
Summary
Dedicated Customer Service Representative and Inside Sales Representative with a track record of exceeding KPI’s, Quotas, and driving customer satisfaction. Expert in CRM systems, analyzing customer feedback, and implementing process improvements. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
INSIDE SALES REPRESENTATIVE
HOME GENIUS EXTERIORS
09.2025 - Current
- First point of contact for customers; Responsible for 100+ inbound and outbound interactions per day
- Achieve performance targets and provide excellent customer service
- Manage customer inquiries efficiently; resolving all objections and set up appointments for Outside Rep’s
- High number of appointments per day
BARTENDER/SERVER/BARBACK
ASTRO BEER HALL
11.2022 - 06.2024
- Promoted from Security to BarBack to Bartender in first 6 months; Always able to fill in at all 3 positions whenever needed.
- Served customers in a busy bar setting always maintaining efficient and accurate service and ensuring that all guests always felt safe and comfortable
- Cleaned and organized bar area and always keeping up with the Astro Beer Hall’s mission, culture, and standards of excellence
- Consistently received high customer ratings and positive reviews
CUSTOMER SERVICE & OPERATIONS
ECO CATERING AT THE ANTHEM
10.2021 - 06.2024
- Responsible for Main Floor Concessions at The Anthem in DC; Very fast paced, high pressure environment, managing all aspects of customer engagement by defining challenges, identifying quick alternative solutions, and making timely decisions.
- Thinking and making decisions on your feet; Taking and fulfilling orders and assisting customers by addressing their questions and providing information on venue procedures and policies; continually exceeding expectations.
BUSINESS OPERATIONS SPECIALIST
BLOOMBERG INDUSTRY GROUP
02.2022 - 06.2022
- Contract Position to assist with data cleanup projects; Collected, validated, cleaned, identified, fixed and transferred all INDG Orders from old Salesforce into new Salesforce.
- Worked closely with the SQL team to clean-up any duplicates, errors, incorrect Order #’s using Index Match, VLookup, Concatenate, and other functions to complete my process.
- Worked on many other data cleanup, data-migration, and data-management tasks and projects.
- Supported Sales team with processing and validating subscription quotes; Submitting all order and quote info into SAP for processing.
CUSTOMER SERVICE REPRESENTATIVE
HEARTLINE FITNESS
03.2021 - 10.2021
- Responsible for the Warranty Department; Working closely with customers, manufacturers, technicians, management, and colleagues to ensure all warranty tickets are approved
- Technician’s schedules are set each day, all orders and parts are tracked or delivered, and that customers receive excellent customer service and safe, fully functional equipment and repairs
- Created a system using Excel that keeps tracking, ETA’s, customer info, repairs, parts needed, scheduling, technician, etc.
- Processed and handled warranty cases daily, using data entry for incoming requests, repairs, preventative maintenance, schedules, warranty billing, and daily contact.
- Take care of all incoming requests, (SLA’s); Working with OM and Accounting team, full cycle. Responsible for training new employees on the Warranty process and Service process, (SLA’s)
INSIDE SALES REPRESENTATIVE/CUSTOMER SERVICE
ARGIN TECHNOLOGIES
01.2017 - 03.2021
- Initiated and managed strategic sales activities for key federal accounts and territories.
- Prospected new business and managed existing business accounts
- Conducted market research and business development effort, expanding customer base and increasing revenue potential with federal agencies.
- Responsible for the customer success for sales; Developed a questionnaire after the sales process, leading to 95% of our customers “Extremely Satisfied”
SOFTWARE INSIDE SALES REPRESENTATIVE
DELL TECHNOLOGY
08.2015 - 12.2017
- Responsible for selling database management tools and performance monitoring tools to Civilian Government Agencies.
- Worked specifically with DataBase Management tools, (Toad, Foglight) focusing on new business and managing existing accounts.
- Responsible for full-sales cycle; Organizing and Leading web-demonstrations and face to face demonstrations for prospective clients.
- Compiled marketing research of federal agency forecasts of business opportunities, as well as, searching bid boards, (GovWin, eBuy) for prospective opportunities.
CUSTOMER SERVICE REP/ISR
CARAHSOFT TECHNOLOGY
01.2012 - 08.2015
- Promoted from
- Managed 12 Federal Agencies and their Sub-Agency Accounts: Exceeding every quarterly sales quota of $250,000
- Promoted from Customer Service Representative to Inside Sales Representative for SAP after 6 months; Only 2 out of 30+ chosen.
- Booked $1.8 Million in SAP Business Objects and SAP Hana
- Led weekly outbound phone/email campaigns to develop new business with Federal, State, and Local agencies; Managed existing accounts and was responsible for all maintenance renewals
Education
Bachelor of Science - Economics, Business Administration
EAST CAROLINA UNIVERSITY
Greenville, NC12.2011
CERTIFICATE IN BUSINESS - International Business
ARNHEM COLLEGE OF BUSINESS
Netherlands01.2008
Skills
- Customer relationship management
- Sales forecasting
- Salesforce expertise
- Market analysis
- Appointment scheduling
- Lead generation
- Team collaboration
Certification
- Highly Efficient in MS Office; Data Cleanup
- Coursera Certification; Data Analytics in Business
- Coursera Certification; Excel Skills for Data Analytics
Timeline
INSIDE SALES REPRESENTATIVE
HOME GENIUS EXTERIORS
09.2025 - Current
BARTENDER/SERVER/BARBACK
ASTRO BEER HALL
11.2022 - 06.2024
BUSINESS OPERATIONS SPECIALIST
BLOOMBERG INDUSTRY GROUP
02.2022 - 06.2022
CUSTOMER SERVICE & OPERATIONS
ECO CATERING AT THE ANTHEM
10.2021 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
HEARTLINE FITNESS
03.2021 - 10.2021
INSIDE SALES REPRESENTATIVE/CUSTOMER SERVICE
ARGIN TECHNOLOGIES
01.2017 - 03.2021
SOFTWARE INSIDE SALES REPRESENTATIVE
DELL TECHNOLOGY
08.2015 - 12.2017
CUSTOMER SERVICE REP/ISR
CARAHSOFT TECHNOLOGY
01.2012 - 08.2015
Bachelor of Science - Economics, Business Administration
EAST CAROLINA UNIVERSITY
CERTIFICATE IN BUSINESS - International Business
ARNHEM COLLEGE OF BUSINESS