Nicholas Ose
Crofton
Summary
Passionate and dedicated customer service professional transitioning into the pet care industry. Seeking a Pet Groomer Trainee position where I can leverage 7 years of customer-facing experience at Wegmans Food Markets to provide excellent care, build client trust, and learn grooming techniques in a hands-on environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wegmans Food Supermarkets Inc.
Gambrills
08.2018 - Current
- Delivered consistent, high-quality service to hundreds of customers weekly, in a fast-paced retail environment.
- Developed strong communication and listening skills by resolving customer concerns with empathy and efficiency.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Managed time effectively while assisting with inventory, stocking, and customer transactions.
- Maintained clean and organized workspaces, aligning with health and safety standards.
Education
Bachelor of Arts - English
University of Maryland
MD12-2017
Skills
- Exceptional interpersonal and communication skills
- Comfortable handling animals with care and patience
- Fast learner with strong attention to detail
- Proven ability to manage multiple tasks in high-pressure environments
- Conflict resolution and problem-solving
- Team collaboration and reliability
- Punctual, dependable, and physically fit for active work
Timeline
Customer Service Representative
Wegmans Food Supermarkets Inc.
08.2018 - Current
Bachelor of Arts - English
University of Maryland
Similar Profiles
Anna WheelerAnna Wheeler
Cashier at Wegmans Food Supermarkets Inc.Cashier at Wegmans Food Supermarkets Inc.
Amanda AydelotteAmanda Aydelotte
Customer Service Cashier at Wegmans Food Supermarkets Inc.Customer Service Cashier at Wegmans Food Supermarkets Inc.
Javier ValentinJavier Valentin
Overnight Stocker at Wegmans Food Supermarkets Inc.Overnight Stocker at Wegmans Food Supermarkets Inc.
Romero GriggsRomero Griggs
Area Manager at AmazonArea Manager at Amazon
Mallory GallagherMallory Gallagher
Sales Associate at Pacific SunwearSales Associate at Pacific Sunwear