Nicholas Sylvester
Gaithersburg
Summary
Government Assistance Eligibility Specialist II with a proven track record of 13+ years with Montgomery County Government. Expert in eligibility determination and financial analysis, I excel in client interviewing, regulatory compliance and collaborating with coworkers. Committed to improving processes and client experiences through effective team collaboration and innovative solutions.
Overview
13
13
years of professional experience
Work History
Government Assistance Eligibility Specialist II
Montgomery County Government
Rockville
01.2012 - Current
- Evaluate client applications for eligibility in government assistance programs.
- Conduct interviews to gather information for eligibility determination.
- Advise clients on program requirements and necessary documentation.
- Analyze financial information provided by clients to evaluate eligibility.
- Maintain accurate records of client interactions and case progress.
- Educate community members about available assistance programs and services.
- Worked with SQI to improve the client and worker experience.
- Worked with PIC to keep improving the process of how our work is completed.
Education
Bachelor of Arts - Sociology
The Catholic University of America
Washington, DC05-2011
Skills
- Eligibility determination
- Financial analysis
- Case management
- Client interviewing
- Regulatory compliance
- Data entry
- Team collaboration
- Process improvement
Timeline
Government Assistance Eligibility Specialist II
Montgomery County Government
01.2012 - Current
Bachelor of Arts - Sociology
The Catholic University of America
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