Nichole Gonyea
Upper Marlboro
Summary
Compassionate and dependable Direct Care Provider with a strong background in supporting developmentally disabled adults in group home and community settings. Skilled in assisting with daily living needs, personal care, and behavioral support while promoting independence, dignity, and quality of life. Known for patience, empathy, and effective communication, with a commitment to creating a safe, positive, and inclusive environment for every individual in care.
Overview
26
26
years of professional experience
Work History
Content Creator
Kick Streaming Ltd.
Upper Marlboro
02.2023 - Current
- Innovative and results-driven content creator with experience producing engaging multimedia content across YouTube, TikTok, Instagram, and other social platforms.
- Video Editing • Scriptwriting • Graphic Design • SEO Optimization • Trend Research • Social Media Strategy • Branding • Analytics • Audience Engagement • AI-assisted Creative Production
- Developed engaging video content for various streaming platforms.
- Researched trending topics to enhance audience engagement and relevance.
Customer Service Agent
N.E.W.
Great Falls
09.2006 - 01.2008
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using company systems.
- Communicated product information and service updates to customers clearly.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback on common customer concerns to improve service delivery.
- Guided customers through troubleshooting steps for various products.
- Resolved customer complaints quickly and efficiently.
Direct Care Worker
Havre Day Activity Center
Havre
05.2000 - 08.2006
- Provided personal care and assistance to individuals with disabilities.
- Facilitated daily activities to promote independence and social engagement.
- Supported clients in developing life skills through structured programs.
- Assisted with medication management and health monitoring tasks.
- Collaborated with team members to implement individualized care plans.
- Documented client progress and reported changes in behavior or condition.
- Maintained a clean and safe environment for clients at the facility.
- Engaged clients in recreational activities to enhance well-being and joy.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
Education
High School Diploma -
Havre High School
Havre, MT01-2000
Some College (No Degree) - Computer Science
University of GreatFalls
Great Falls, MTSkills
- Individualized care planning
- Medication management
- Personal care assistance
- Problem solving
- Effective communication
- Time management
- State regulations
- Medication administration
- Client safety and first aid
- Care plan assessment
- Behavioral management
- Adaptive learning
- Behavior redirection
- Clinical quality program standards
- Patient care
- Community activities
- Personal hygiene assistance
- Reliability and punctuality
- Compassionate caregiving
- Mobility assistance
- Meal preparation
- Emotional support
- Care plan management
- Compassionate client care
- Behavioral support
- Disability awareness
- Social skills development
Timeline
Content Creator
Kick Streaming Ltd.
02.2023 - Current
Customer Service Agent
N.E.W.
09.2006 - 01.2008
Direct Care Worker
Havre Day Activity Center
05.2000 - 08.2006
High School Diploma -
Havre High School
Some College (No Degree) - Computer Science
University of GreatFalls