Nichole Kearney
Baltimore
Summary
Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Drug Counselor
First Staff
02.2022 - Current
- Provided crisis intervention services, ensuring timely and effective support during critical moments in clients'' recovery journeys.
- Developed strong referral networks with community agencies to provide additional resources for clients when needed.
- Enhanced patient outcomes through the development of personalized therapy sessions tailored to individual needs.
- Maintained detailed case records, documenting client progress and adjusting treatment strategies as necessary.
- Developed relapse prevention plans, equipping clients with the tools needed to maintain long-term sobriety after treatment completion.
- Educated family members on addiction, its impact, and coping strategies to help them better support their loved ones during recovery.
House Manager
Divine Light
11.2021 - 02.2023
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
Executive Assistant
Global Cleaning Biz
01.2015 - 04.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Improved office efficiency by implementing new filing systems and document management processes.
Debt Collector
NCO Financial
03.2010 - 10.2016
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Walbrook Usa High
Baltimore, MD06-2004
Skills
- Client-centered approach
- Self-awareness
- Relapse prevention
- Motivational interviewing
- Boundary setting
Certification
Cpr
Med Tech
Timeline
Drug Counselor
First Staff
02.2022 - Current
House Manager
Divine Light
11.2021 - 02.2023
Executive Assistant
Global Cleaning Biz
01.2015 - 04.2020
Debt Collector
NCO Financial
03.2010 - 10.2016
High School Diploma -
Walbrook Usa High
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