Nichole White
Greenbelt
Summary
Dynamic professional with a proven track record. Adept in problem-solving and critical thinking. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork, communication, and time management skills. Achieved significant improvements in efficiency and accuracy, leveraging computer skills and a friendly, positive attitude to exceed employer expectations.
Overview
8
8
years of professional experience
Work History
RCA
USPS
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Patient Service Scheduler
MedStar Health
12.2023 - 01.2024
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
- Facilitated smooth check-in processes, ensuring all required paperwork was completed prior to appointments.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs and appointment details.
- Improved the overall efficiency of the clinic by effectively coordinating between multiple departments for seamless scheduling operations.
- Prioritized urgent care needs by efficiently triaging incoming calls from patients seeking immediate attention or assistance from healthcare providers.
- Maximized provider productivity by strategically allocating available time slots based on individual practitioner capabilities.
- Increased accuracy in data entry by meticulously maintaining electronic health record systems for updated patient information.
Manager of Operations
AMC Theatres
06.2017 - 12.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
High School Diploma - General Studies
Duval High School
Lanham, MD05.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
- Verbal communication
Timeline
RCA
USPS
01.2024 - Current
Patient Service Scheduler
MedStar Health
12.2023 - 01.2024
Manager of Operations
AMC Theatres
06.2017 - 12.2023
High School Diploma - General Studies
Duval High School
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