Nick Falk
Mount Airy
Summary
Dynamic Patient Service Representative with experience at Community Radiology, excelling in customer service and patient education. Demonstrated expertise in HIPAA compliance and insurance verification, fostering trust and satisfaction among patients. A sharp critical thinker and fast learner, committed to performance improvement and team collaboration in a fast-paced environment.
Developed critical thinking and collaboration skills in fast-paced academic environment. Seeking to transition into new field, leveraging strengths in research and project management. Prepared to contribute to team-oriented setting with focus on continuous improvement and innovation.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Community Radiology
08.2022 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
Education
Associate of Arts - General Studies
Carroll Community College
Westminster, MD05-2024
High School Diploma -
South Carroll High School
Sykesville, MD06-2022
Skills
- Customer service
- Patient education
- Phone etiquette
- Sharp critical thinker
- Fast learner
- Team collaboration
Timeline
Patient Service Representative
Community Radiology
08.2022 - 06.2024
Associate of Arts - General Studies
Carroll Community College
High School Diploma -
South Carroll High School
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