Nickyah Green
Baltimore
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
USPS Mail Courier
USPS
Baltimore, MD
03.2024 - 06.2025
- Communicated regularly with dispatchers about arrival times and potential delays.
- Inspected vehicles for mechanical items and safety issues daily.
- Responded to customer inquiries regarding delivery status accurately.
- Maintained a reliable vehicle to transport mail and packages in an efficient manner.
- Tracked all deliveries using computer systems and GPS navigation devices.
Delivery Driver
Door Dash
Baltimore, MD
12.2023 - 04.2025
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Followed all safety protocols while driving.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Customer Service Manager
Walgreens
Baltimore
07.2019 - 09.2023
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored phone calls to provide feedback and coaching.
- Evaluated employee job performance and motivated staff to improve productivity.
Unarmed Security Guard ( Part Time )
Allied Universal
Balitmore
08.2018 - 07.2021
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Enforced property rules and regulations to ensure a safe environment for all.
- Offered customer service assistance to visitors, providing directions and information.
- Conducted safety audits to identify hazards and propose corrective actions.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Coordinated closely with other departments within the organization as needed for various tasks.
- Prepared detailed incident reports following any security breaches or safety concerns.
- Managed access control systems, verifying identification and signing in visitors.
Unarmed Security Guard ( Part Time )
US Associates
Baltimore
04.2016 - 06.2019
- Assisted in the development and implementation of security policies and procedures.
- Assisted with special projects related to security operations such as conducting background checks on new hires.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Coordinated closely with other departments within the organization as needed for various tasks.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Prepared detailed incident reports when required for review by management team members.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
Customer Service Cashier
Rite-Aid Pharmacy
Baltimore
02.2014 - 03.2016
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Resolved customer complaints in a professional manner.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Youth Counselor
Youth Works
Baltimore
06.2011 - 08.2013
- Engaged in regular supervision sessions with program managers and supervisors to review cases and update clinical practice methods.
- Organized recreational activities that promote physical activity and healthy lifestyle choices.
- Instructed group lessons on topics such as team building, conflict resolution, leadership skills.
- Organized and conducted daily recreational activities for campers.
- Monitored the health needs of participants including administering first aid when necessary.
- Encouraged respect for diversity among peers by promoting acceptance of individual differences.
- Developed and implemented creative lesson plans to engage campers in activities such as arts and crafts, sports, music, theatre, and outdoor exploration.
Education
Certificate - Medical Assistance
Fortis College
Baltimore, MD12-2019
High School Diploma -
Augusta Falls Savage High School
Baltimore, MD06-2014
Skills
- Security inspection
- Facility security
- Patrolling techniques
- Office management
- Bookkeeping
- Data entry
- Phone call answering
- Training and coaching
- Office supply management
- Clinical collaboration
- Electronic surveillance
- Dispatch
- Incident reporting
- Surveillance
- General security
Certification
- CPR/BLS AED Ceritification
- Certified Medical Assistant
- TWIC, Security Guard Certification ( Current )
- Pharmacy Technician Certification
Education and Training
other,other
Timeline
USPS Mail Courier
USPS
03.2024 - 06.2025
Delivery Driver
Door Dash
12.2023 - 04.2025
Customer Service Manager
Walgreens
07.2019 - 09.2023
Unarmed Security Guard ( Part Time )
Allied Universal
08.2018 - 07.2021
Unarmed Security Guard ( Part Time )
US Associates
04.2016 - 06.2019
Customer Service Cashier
Rite-Aid Pharmacy
02.2014 - 03.2016
Youth Counselor
Youth Works
06.2011 - 08.2013
Certificate - Medical Assistance
Fortis College
High School Diploma -
Augusta Falls Savage High School