NICHOLAS NICOLAOU
Rockville
Summary
Used Car Assistant Director and Sales Manager with over five years of experience spearheading sales and management initiatives in high-volume automotive environments. Proficient in negotiation and market analysis, consistently recognized as a top salesperson at one of the highest grossing and highest volume Toyota dealerships on the East Coast as well as the buying director, leading a team to average purchasing 175 cars a month from the public. Successfully managed the Used Car Department across Volkswagen, Chevrolet, and Mazda, leveraging project management skills to enhance department performance and customer satisfaction. Currently in charge of the sales teams performance and output at Ourisman Honda of Tysons, directly responsible for an increase in overall profit and sales.
Overview
2027
2027
years of professional experience
Work History
Sales Manager
Ourisman Honda of Tysons
Tysons Corner, VA
03.2026 - Current
- Trained and mentored sales team to enhance performance and customer engagement.
- Increased sales team performance by %30
- Solely increased %20 of total sales per month by follow up and innovative sales strategies.
- Developed and implemented sales strategies to increase market share.
- Trained and mentored sales team to enhance performance and customer engagement.
- Analyzed sales data to identify trends and adjust tactics accordingly.
- Fostered relationships with clients, ensuring high levels of satisfaction and retention.
- Developed and delivered engaging training sessions to enhance sales team performance.
Buying Manager
Ourisman Lexus of Rockville
Tysons Corner, VA
11.2025 - 02.2026
- Worked directly with clients to acquire vehicle and drive sales to for the dealership
- Increased total vehicles acquired from the public by %50
- Analyzed market trends to optimize inventory levels and improve purchasing decisions.
- Collaborated with sales and service teams to align procurement strategies with customer demand.
Used Car Assistant Director
Ourisman Mazda, Chevrolet, Volkswagen
Rockville, MD
05.2025 - Current
- Oversaw all aspects of pre-owned vehicle operations, including acquisition, inventory management, pricing, reconditioning, and retail sales.
- Managed a team of sales managers, salespeople, and support staff to achieve consistent profitability and operational efficiency.
- Developed relationships with wholesalers, auctions, and service customers to increase quality vehicle acquisitions.
- Implemented data-driven acquisition and pricing tools (KBB, vAuto, MasterMind, etc.) to maximize profit margins.
- Trained sales and appraisal staff on effective negotiation and customer engagement techniques.
- Fostered a customer-centric sales culture focused on transparency and long-term loyalty.
- Streamlined inventory management processes, leading to improved stock accuracy and reduced excess inventory.
- Coordinated between sales and service teams to enhance communication, resulting in faster resolution of customer inquiries.
Used Car Buying Manager / New & Used Sales
Koons Tyson's Toyota
Vienna, Virginia
10.2020 - 03.2025
- Handled the procurement of used vehicles at Koons Tyson's Toyota.
- Handled evaluation of vehicle sales and trade-ins.
- Managed a team to increase overall vehicles purchased and traded in.
- Customer negotiations on a day-to-day basis in order to maximize the probability of acquiring vehicles.
- Increased lead activity and used divergent thinking to generate more traffic to the dealership.
- Utilizing analytical skills to evaluate market trends and set competitive prices.
- Boosted dealership profitability through strategic buying decisions.
- Transformed customer relationships by implementing innovative engagement strategies, resulting in a significant increase in repeat business.
- Used negotiation tactics to build value and generate profit within the dealership to become a top performer.
Property Manager
HCM Property Management
Irvine
- Managed a diverse portfolio of properties, ensuring optimal performance.
- Improved tenant satisfaction through implementing innovative management strategies.
- Resolved complex property-related issues, enhancing overall operational efficiency.
- Inspected properties to ensure proper move-in and move-out procedures were followed.
Customer Service Representative
Navien
Irvine
- Handled high-volume customer inquiries with enthusiasm and detail-focus, ensuring comprehensive understanding of Navien products.
- Collaboratively coordinated with cross-functional teams to enhance customer service efficiency.
- Applied analytical skills to discern and troubleshoot complex customer issues, boosting satisfaction rates.
- Innovatively utilized problem-solving techniques to improve customer experience.
- Contributed to a supportive customer environment, resulting in increased customer retention.
Education
High School Diploma -
Beckman High School
Irvine, CA06-2021
Skills
- Customer Relationship Management
- Negotiation
- Project Management
- Sales expertise
- Sales negotiation techniques
- Data Analysis
- Market Analysis
Timeline
Sales Manager
Ourisman Honda of Tysons
03.2026 - Current
Buying Manager
Ourisman Lexus of Rockville
11.2025 - 02.2026
Used Car Assistant Director
Ourisman Mazda, Chevrolet, Volkswagen
05.2025 - Current
Used Car Buying Manager / New & Used Sales
Koons Tyson's Toyota
10.2020 - 03.2025
Property Manager
HCM Property Management
Customer Service Representative
Navien
High School Diploma -
Beckman High School