Nicola Davis
Capitol Heights
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Restaurant Owner/Operator
Hot Pot Grill
CAPITOL HEIGHTS
08.2018 - Current
- Developed new menu items based on customer feedback and market trends.
- Managed daily operations, ensuring smooth workflow and high service standards.
- Trained and supervised staff to enhance service quality and teamwork.
- Established supplier relationships to secure quality ingredients at competitive prices.
- Implemented marketing strategies to increase brand awareness and customer engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated events and promotions to drive traffic and boost sales volume.
- Maintained relationships with key clients to secure repeat business.
- Developed business plans and strategies for new product launches.
- Established pricing structures for products and services.
- Negotiated contracts with customers, vendors, and partners.
- Developed and updated website and social media profile pages to market products and services.
- Analyzed industry trends to identify potential opportunities for growth.
- Monitored competitors' activities in order to stay ahead of the curve.
- Kept up-to-date on regulatory changes affecting business operations.
- Implemented cutting-edge technologies to streamline operations and increase efficiency.
Certified Nursing Assistant
Private Duty Home Care
Bethesda
01.2013 - 04.2018
- Collaborated with healthcare team to develop individualized care plans.
- Documented care provided in resident records accurately and timely.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.t4
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Certified Nursing Assistant
Peaceful Life Assisted Living
Upper Marlboro
11.2011 - 01.2013
- Assisted residents with daily living activities and personal care needs.
- Documented care provided in resident records accurately and timely.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Cleaned and sanitized patient rooms according to established protocols.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Certified Nursing Assistant
Caribbean Breeze Assisted Living
Huntingtown
06.2010 - 11.2011
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and safety of resident living areas and equipment.
- Provided companionship and emotional support to residents and families.
- Documented care provided in resident records accurately and timely.
- Supported recreational activities to enhance resident engagement and well-being.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2010
Skills
- Culinary operations and food safety
- Inventory control
- Customer support and service
- Financial analysis skills
- Training and team development
- Marketing tactics
- Time optimization
- Communication effectiveness
- Patient care
- Vital signs monitoring
- Assisted living support
- Emergency response
- Conflict resolution
- HIPAA compliance
- Behavioral support
- Disability awareness
- Direct patient care
- Verbal and written communication
- Hygiene assistance
- De-escalation techniques
- Safety monitoring
- Patient assessments
- First aid and CPR
- Daily living support
- Care plan management
Affiliations
- I have many interests, such as cooking, planning events, taking care of children and the elderly, photography, and traveling.
Certification
- Certified Phlebotomist
Languages
English
Timeline
Restaurant Owner/Operator
Hot Pot Grill
08.2018 - Current
Certified Nursing Assistant
Private Duty Home Care
01.2013 - 04.2018
Certified Nursing Assistant
Peaceful Life Assisted Living
11.2011 - 01.2013
Certified Nursing Assistant
Caribbean Breeze Assisted Living
06.2010 - 11.2011
High School Diploma -
Penn Foster Career School