Nicolai Uzun

1.Dispatching and Coordination: Efficiently assign and dispatch drivers to customer locations using dispatch software or communication devices.

2. Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints via phone, email, or chat.

3. Scheduling: Manage bookings and scheduling to ensure timely service delivery.

4. Problem-Solving: Resolve issues related to delays, driver availability, or customer dissatisfaction.

5. Communication: Act as a liaison between customers and drivers, relaying accurate information about routes, traffic, or delays.

6. Quality Assurance: Monitor driver performance and customer satisfaction, addressing areas for improvement.

7. Conflict Resolution: Mediate disputes between drivers and customers, ensuring professional and satisfactory outcomes.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Updated system with order specifics and customer details, preferences, and billing information.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Answered customer inquiries via phone, email, and chat.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.