Nicole Adams
Clinton
Summary
Dynamic professional with extensive experience in accounts receivable and Medicaid applications at Mount Vernon Health Center. Proven ability to enhance operational efficiency and foster strong relationships with clients and team members. Skilled in information systems and management training, consistently delivering results through effective communication and strategic decision-making.
Overview
20
20
years of professional experience
Work History
Assistant Business Office Manager
Mount Vernon Health Center
Alexandria
03.2025 - Current
- Knowledge of Medicaid and Medicare application process.
- Prior work/life experiences, preferably in a healthcare setting.
- Prior supervisory experience and management training.
- Prior experience preferably with related software applications.
- Must possess a thorough understanding of accounts receivable/collections, resident funds, and management of information systems.
- Must have the ability to make independent decisions when circumstances warrant such action.
- Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
- Must be willing to seek out new methods and principles and be willing to incorporate them into practices.
- Basic computer literacy and skills.
- JOB DUTIES & RESPONSIBILITIES
- Assist with Reviewing monthly statements for accuracy.
- Provide assistance with maintaining up to date information with Collection Blitz Log and Medicaid Pending Log – weekly.
- Identify and assist with the preparation of adjustments, attach supporting documentation – submit to Executive Director for approval.
- Assist with Maintaining monthly A/R duties.
- Post Ancillaries.
- Post Daily Census Activity.
- Post Daily Cash (if applicable).
- Maintain Accurate bed hold utilization log.
- Notify resident/responsible party at start and end of bed hold of remaining days available in calendar year.
- Assist with completion of insurance forms as needed.
- Provide assistance with answering questions and provides information to families and residents.
- Provide assistance with outbound mailings, provide sufficient postage as needed.
- Orders office supplies for entire building and controls available resources.
- Maintain resident accounts.
- Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
- Perform other related activities as assigned or requested.
- Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental and infection control standards.
Receptionist
Mount Vernon Healthcare Center
Alexandria
07.2024 - 03.2025
- As the receptionist I'm the first point of contact for clients, visitors, and employees in the office.
- Welcoming visitors and clients in a friendly manner.
- Helping visitors find the right person or directing them to the person or office they're visiting.
- Answering and making phone calls on behalf of office employees.
- Transferring phone calls to the correct department.
- Managing mail: receiving, sorting, and delivering mail and packages.
- Scheduling appointments and meetings.
- Maintaining office supplies.
- Maintaining and Keeping the reception area and the common areas clean and tidy, providing as information as needed.
- Answering questions about the organization and its services.
- Providing visitor passes and recording who enters the building.
- Administrative tasks: Performing other clerical tasks, such as filing, faxing, and transcribing.
- Handling office correspondence.
- Scheduling meetings for employees.
- Maintaining the reception area.
- Keeping office and residents records up to date.
Recruiting Analyst
BAE Systems USA
Ashburn
05.2022 - 09.2023
- Company Overview: Contracted Remote
- Work closely with Recruiter and Hiring Managers to support business hiring need.
- Plan and schedule in person interviews. Includes contacting hiring managers, interviewers and candidates, schedule creation, space procurement, candidate travel, etc.
- Schedule candidate phone screens and meetings.
- Utilize web based Applicant Tracking System to maintain candidate data and reporting.
- Utilize effective communication and follow through while acting as a dependable POC for candidates and hiring managers.
- Take part in special projects as requested.
- Manage all schedule changes and modify the schedule accordingly.
- Communicate directly with candidates and coordinate all related travel arrangements following the client's corporate travel guidelines.
- Contracted Remote
Customer Service Representative
Willis Towers Watson Via Benefits
10.2021 - 05.2022
- Company Overview: Remote
- Supported Medicare eligible retirees with open enrollment applications.
- Provided support and assistance to retirees with their enrollment issues and concerns.
- Assisted with the facilitation of their Health Reimbursement Accounts.
- Handled clients billing and policy concerns.
- Updated clients profile via benefits marketplace.
- Worked as a liaison between clients and medical providers.
- Adhered to communication procedures, guidelines and policies.
- Managed a large amount of inbound calls.
- Remote
Assistant Community Manager
Quality 1 Property Management
Lanham
10.2020 - 07.2021
- Company Overview: Contractor
- Handled the day-to-day operations of assigned properties.
- Supported the property manager in the reviewing and approval of invoices; confirmed that the work has been done and inspected for completion as required prior to approval.
- Researched and resolved any discrepancy with any invoices.
- Reviewed and approved weekly accounts payable (AP) reports with property manager’s approval.
- Delivered the coordination and preparation of annual budgets, taxes and audits to ensure timely completion.
- Served as the in-house point of contact for all assigned properties. Responded to owner calls and or emails by maintaining a daily call log.
- Maintained community Fact Sheet and Maintenance Matrix for all assigned properties to include a vendor information, dates of service, contract terms, community access codes, insurance documents and association documents.
- Monitored maintenance schedules including pest management, lawn care, etc. Notified Manager of any discrepancies or missed appointments.
- Served as back up to property manager in responding to all emergency calls for all assigned properties.
- Performed weekly inspections of all assigned properties.
- Provided property manager with reports of findings on weekly basis, reports included noted deficiencies and efforts taken to abate.
- Filed correspondence and maintenance request when completed.
- Assisted the property manager in the preparation of monthly management reports.
- Prepared and mailed all community mailings.
- Maintained all files and all filing systems. Completed all filings.
- Typed correspondence, form letters and community notices as directed.
- Coordinated the preparation of meeting notices, agendas and associated attachments.
- Attended meetings as required.
- Wrote newsletter, flyers, notices, etc., and coordinated for delivery or posting in the complex.
- Prepared purchase orders for supplies ordered for properties.
- Issued pool and parking passes as required per association.
- Prepared/updated charts on the progress of projects being done by maintenance staff.
- Updated management as necessary on pending work orders/projects.
- Provided other support to property manager as required.
- Contractor
Portfolio Manager
Paul Associates Inc.
Chevy Chase
10.2019 - 06.2020
- Handled the day-to-day operations of assigned properties.
- Reviewed and approved invoices; confirmed that the work has been done and inspected for completion as required prior to approval. Researched and resolved any discrepancy with any invoices.
- Reviewed and approved the weekly accounts payable (AP) reports.
- Assisted in the coordination and preparation of annual budgets, taxes and audits to ensure timely completion.
- Served as the in-house point of contact for all assigned properties. Responded to owner calls and or emails by maintaining a daily call log.
- Maintained community Fact Sheet and Maintenance Matrix for all assigned properties to include a vendor information, dates of service, contract terms, community access codes, insurance documents and association documents.
- Monitored maintenance schedules including pest management, lawn care, etc.
- Responded to all emergency calls for all assigned properties and served as back up for all properties.
- Filed correspondence and maintenance request when completed.
- Prepared monthly management reports.
- Prepared all community mailings.
- Maintain all files and all filing systems.
- Typed correspondence, form letters and community notices.
- Coordinated and prepared community meetings which included preparation of meeting notices, agendas and associated attachments. Attended meetings as required.
- Wrote newsletter, flyers, notices, etc., and coordinated for delivery or posting in the complex.
- Prepared purchase orders for supplies ordered for properties.
- Updated board members as necessary on pending work orders/projects.
Executive Assistant
WC Smith
Washington
07.2015 - 10.2019
- Provided administrative support to the Senior Vice President of the Property Management and Vice President of the Commercial Property Management Department.
- Managed calendars.
- Provided vendor assistance in all aspects of scheduling and building maintenance.
- Maintained and updated insurance certificates and certificates of occupancy files for all contractors performing work at properties.
- Handled requests and inquiries appropriately.
- Managed and scheduled meetings and appointments.
- Using spreadsheets and database systems to manage and analyze information from numerous reports and sources.
- Prepared and distributed monthly gross sales reports.
- Assisted with annual budgets process.
- Monitored performance or compliance with established statutory, regulatory, or programmatic requirements.
- Prepared and processed water billing for commercial tenants.
- Maintained highly organized filing system for leases, resident files, vendor information and contracts.
- Managed and maintained vendor contract list.
- Scheduled contractor work for various properties.
- Provided support to management staff by producing, modifying and or distributing various forms, spreadsheets manuals and miscellaneous type or written information.
- Presented findings and recommendations, both orally and in writing.
- Prepared for internal and external meetings and compile agendas and supporting documents as needed.
- Organize quarterly managers meeting including breakfast and or lunch for support team.
- Handle confidential documents and other communications with absolute discretion.
- Support special projects and tasks as necessary and appropriate.
- Provide coverage for receptionist during lunch break.
- Other administrative duties as needed.
Accounts Receivable Manager, Assistant Bookkeeper, Assistant Property Manager, Receptionist
E JF Real Estate Services
Washington
10.2005 - 07.2015
- Worked in concert with the managing agent in handling nine (9) Cooperative and three (3) Condominium Buildings.
- Attended monthly and annual board meetings.
- Assisted with annual budgets process.
- Maintained owner and vendor contact lists in addition to owner address list.
- Collected and maintained certificates of insurance and certificates of occupancy.
- Administered and programmed security access key fobs.
- Processed all Resale Packages and All Completed Questionnaires.
- Answered phones and directed calls.
- Provided pro-active administrative support to the President and vice-president.
- Posted rent, monitor delinquency, accounts payable/receivable.
- Compiled the documents for the monthly management reports.
- Received and distribute mail.
- Interacted with tenants, board presidents and board members.
- General office duties, i.e., filing, scanning, copying.
Education
High School Diploma -
Edward A. Reynolds Westside High School
New York, NY06-1992
Skills
- Medicaid application
- Accounts receivable
- Management training
- Information systems
- Software applications
- Customer relationship management
Timeline
Assistant Business Office Manager
Mount Vernon Health Center
03.2025 - Current
Receptionist
Mount Vernon Healthcare Center
07.2024 - 03.2025
Recruiting Analyst
BAE Systems USA
05.2022 - 09.2023
Customer Service Representative
Willis Towers Watson Via Benefits
10.2021 - 05.2022
Assistant Community Manager
Quality 1 Property Management
10.2020 - 07.2021
Portfolio Manager
Paul Associates Inc.
10.2019 - 06.2020
Executive Assistant
WC Smith
07.2015 - 10.2019
Accounts Receivable Manager, Assistant Bookkeeper, Assistant Property Manager, Receptionist
E JF Real Estate Services
10.2005 - 07.2015
High School Diploma -
Edward A. Reynolds Westside High School