Nicole Adams
Hollywood
Summary
Dynamic professional with experience at several medical facilities, skilled in patient care and electronic health records. Demonstrated emotional resilience and effective communication, enhancing patient satisfaction. Proven ability to manage inventory and lead teams, ensuring operational efficiency and high-quality service in fast-paced environments. Punctual and honest medical provider with solid background in high stress environments
Overview
14
14
years of professional experience
1
1
Certification
Work History
Casher and Closer
Wendys Restaurant
03.2026 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area.
- Provided exceptional customer service to enhance guest experience.
- Handled cash, credit, and digital payments accurately and securely.
- Supported inventory management by restocking supplies as needed.
- Adapted to changing priorities during peak service times effectively.
Shift Lead Closer
Dominos Pizza Inc.
08.2018 - 11.2018
- Supervised team members during shifts to ensure efficient operations and high-quality food preparation.
- Managed inventory levels by monitoring stock and placing orders to avoid shortages.
- Assisted in resolving customer complaints promptly to enhance satisfaction and loyalty.
- Implemented cleanliness protocols to uphold health standards in food preparation areas.
- Executed cash handling procedures accurately, ensuring proper financial transactions at the register.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Certified Medical Assistant
Baptist Health Medical Group
08.2018 - 11.2018
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation compliance.
- Monitored and recorded vital signs, contributing to comprehensive patient assessments.
- Utilized electronic health record systems for efficient documentation and retrieval of patient information.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Medical Assistant
Shah Associates, MD
08.2013 - 06.2014
- Supported healthcare providers during examinations by preparing necessary instruments and materials.
- Managed appointment scheduling and follow-up communications, enhancing patient experience and clinic efficiency.
- Educated patients on medication management and treatment plans, fostering better health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
Sandwich Associates/ District Manager
SUBWAY®Restaurants
01.2012 - 07.2012
- Prepared and assembled food items according to standard recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated kitchen equipment, including ovens and slicers, adhering to safety protocols.
- Monitored inventory levels, restocked supplies, and minimized waste through efficient practices.
- Analyzed customer data to identify trends and anticipate customer needs.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Education
Certified EMT - Emergency Medical Technician
College of Southern Maryland
La Plata, MD01-2025
High School Diploma -
Patuxent High School
Lusby, MD06-2008
Certified Medical Assistant - Medical Assistant
Keystone Job Corps
Drums, PA06-2013
No Degree - Childcare Development
College of Southern Maryland
Prince Frederick, MD03-2010
Skills
- Customer service
- Reliability and punctuality
- Customer relations
- Payment processing
- Product restocking
- Complex Problem-solving
- Work ethic and integrity
- Patience and empathy
- Time management skills
Accomplishments
- Completed manager training program.
- Promoted to District Manager after only 6 months for exceptional performance
- Trained and mentored 70 employees.
- Supervised team of 10 staff members.
Certification
- CMA - Certified Medical Assistant
- EMT - Emergency Medical Technician
- CPR Training - Valid until:08/2027
Timeline
Casher and Closer
Wendys Restaurant
03.2026 - Current
Shift Lead Closer
Dominos Pizza Inc.
08.2018 - 11.2018
Certified Medical Assistant
Baptist Health Medical Group
08.2018 - 11.2018
Medical Assistant
Shah Associates, MD
08.2013 - 06.2014
Sandwich Associates/ District Manager
SUBWAY®Restaurants
01.2012 - 07.2012
Certified EMT - Emergency Medical Technician
College of Southern Maryland
High School Diploma -
Patuxent High School
Certified Medical Assistant - Medical Assistant
Keystone Job Corps
No Degree - Childcare Development
College of Southern Maryland