Nicole Cleveland
Reisterstown
Summary
Supported data entry and assisted with night auditing tasks in hospitality settings.,Aided in finance operations and provided customer service assistance over 10 years.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Research Assistant
Pharmon
Utah Labor Center Condominium, UT
03.2026 - Current
- Conducted literature reviews to support drug development projects and inform research strategies.
- Analyzed experimental data using statistical software to ensure accuracy in findings.
- Assisted in designing and implementing research protocols for clinical studies.
- Coordinated communication between cross-functional teams to streamline project workflows.
- Presented research findings at internal meetings, facilitating discussions on strategic direction and project priorities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
Brokerage Intern
Charles Schwab & Co
11.2024 - Current
- Assisted in processing client transactions and account management tasks efficiently.
- Supported research on investment products and market trends for client recommendations.
- Collaborated with team members to ensure compliance with regulatory requirements.
- Conducted data entry and maintained accurate records of client interactions and transactions.
- Developed a foundational understanding of brokerage systems and trading platforms.
- Assisted clients with account management, providing personalized service to ensure client satisfaction.
Data Entry Specialist / Night Auditor / Front Desk Agent
Hyatt Place Hotel
Owings Mills, MD
06.2023 - Current
- Conduct nightly audits of $50K+ in financial transactions, reconciling discrepancies and ensuring reporting accuracy.
- Manage all front desk operations, handling 100+ guest interactions daily to maintain high satisfaction scores.
- Process check-ins and check-outs swiftly, achieving an average guest wait time of under 3 minutes.
- Prepare detailed end-of-day financial reports, improving reporting accuracy by 20%.
- Resolve guest inquiries, complaints, and safety issues promptly, maintaining a 95% positive feedback rating.
Night Auditor / Data Entry Specialist / Front Desk Agent
Embassy Suites Hotel
Boston, MA
06.2020 - 03.2023
- Balanced and reconciled daily revenues averaging $40K, reducing payment errors by 15% year-over-year.
- Oversaw night audit functions for a 300-room hotel, ensuring accurate occupancy and revenue reports.
- Managed guest safety during overnight shifts, successfully resolving all emergency incidents without escalation.
- Generated and distributed daily performance reports for management, enhancing decision-making efficiency.
- Provided operational support for corporate actions processing, achieving 98% error-free case handling.
Cashier Team Lead
Papa Gino's
Waltham, MA
10.2016 - 01.2019
- Supervised a 5-member cashier team, maintaining service quality during peak hours.
- Balanced cash drawers averaging $5,000 per shift, ensuring zero variances.
- Improved customer checkout efficiency, reducing wait times by 20%.
- Trained new team members, improving team performance metrics by 15%.
- Resolved customer complaints quickly, maintaining a high satisfaction rating.
Night Auditor / Junior Accountant
State Street Accounting Firm
Quincy, MA
05.2013 - 10.2016
- Processed and reconciled thousands of financial transactions nightly, maintaining a 99% accuracy rate.
- Generated and validated audit reports for multiple departments, reducing reporting discrepancies by 25%.
- Balanced credit card, billing, and payment accounts, ensuring full compliance with company policies.
- Handled guest check-ins and customer service requests during overnight operations.
- Collaborated with management to improve reporting workflows, increasing efficiency by 15%.
Medical Office Assistant / Customer Service Agent
Tufts Medical Center
Boston, MA
02.2013 - 04.2015
- Scheduled 50+ patient appointments daily, improving scheduling accuracy by 20%.
- Ensured full HIPAA compliance when handling sensitive patient information.
- Assisted physicians with administrative tasks, reducing clerical backlog by 30%.
- Prepared and maintained patient charts and insurance documentation efficiently.
- Provided frontline patient support, improving clinic satisfaction ratings.
Education
Business Administration
Salem International University
WVMBA - Healthcare Management
Salem University
West Virginia05-2022
Bachelor of Science - Healthcare Management
Salem University
West Virginia05-2021
Associate of Science - Business Management
Roxbury Community College
Boston, MA05-2016
Skills
- Performed night audits and validated financial records for accuracy and compliance with standards
- Supported data entry processes into databases and assisted the operations team with information systems
- Welcomed guests and provided front desk assistance by addressing inquiries and offering solutions
- Collaborated with team members to identify risks and resolve issues utilizing available resources
- Processed corporate actions while following regulatory guidelines
- Compiled reports and updated compliance documentation to meet organizational standards
- Conducted training sessions and mentored teams to improve skills and enhance performance
- Handled cash transactions and processed payments with a focus on security and accuracy
- Engaged in process improvement initiatives to optimize operations and boost efficiency
- Interacted with customers to deliver outstanding service and promptly resolve concerns
Certification
- Recognized as Employee of the Month (Hyatt Place, 2024) for outstanding customer service and audit accuracy.
- Advanced training in Opera and Maestro Hotel Management Software.
- Certified in Data Integrity & Compliance Reporting (Internal Training, State Street Accounting Firm).
Accomplishments
- Achieved 99% accuracy in nightly financial audits, reconciling transactions exceeding $50,000 daily at Hyatt Place Hotel.
Timeline
Research Assistant
Pharmon
03.2026 - Current
Brokerage Intern
Charles Schwab & Co
11.2024 - Current
Data Entry Specialist / Night Auditor / Front Desk Agent
Hyatt Place Hotel
06.2023 - Current
Night Auditor / Data Entry Specialist / Front Desk Agent
Embassy Suites Hotel
06.2020 - 03.2023
Cashier Team Lead
Papa Gino's
10.2016 - 01.2019
Night Auditor / Junior Accountant
State Street Accounting Firm
05.2013 - 10.2016
Medical Office Assistant / Customer Service Agent
Tufts Medical Center
02.2013 - 04.2015
MBA - Healthcare Management
Salem University
Bachelor of Science - Healthcare Management
Salem University
Associate of Science - Business Management
Roxbury Community College
Business Administration
Salem International University