Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Colon

Crofton,Md

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Store Director

Pandora Jewelry
05.2018 - Current
  • Developed new store location from ground up by hiring and training efficient team.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Ross Stores
01.2024 - 07.2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Front Desk Supervisor

Residence Inn Marriott
10.2023 - 06.2025
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Monitored front areas so that questions could be promptly addressed.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Store Manager

Theory LLC
09.2022 - 12.2023
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reach out tp clients to drive new sales and promotions.
  • Focus On training and developing new hires and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.

Human Resources Manager

Target
09.2018 - 10.2022
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Processed employee claims involving performance issues and harassment.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Fostered positive work environment through comprehensive employee relations program.
  • Instructed senior leaders on appropriate employee corrective steps.

Education

Some College (No Degree) - Business Administration And Management

Tci
New York, NY

Skills

  • Vendor relationship development
  • Strategic planning
  • Business development
  • Staff leadership

Timeline

Store Manager

Ross Stores
01.2024 - 07.2025

Front Desk Supervisor

Residence Inn Marriott
10.2023 - 06.2025

Store Manager

Theory LLC
09.2022 - 12.2023

Human Resources Manager

Target
09.2018 - 10.2022

Store Director

Pandora Jewelry
05.2018 - Current

Some College (No Degree) - Business Administration And Management

Tci

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Nicole Colon