Nicole Cowan
District Heights,Maryland
Summary
Dynamic administrative professional with a proven track record at Home Care Partners LLC, excelling in customer service and data entry. Recognized for enhancing team performance through effective training and supervision, while maintaining confidentiality and accuracy in record-keeping. Strong communicator with a service-oriented mindset, dedicated to fostering positive relationships and operational excellence.
Professional beverage service leader prepared for this role. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Home Care Partners LLC
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Head Bartender
Smokin Pig DC
08.2021 - 06.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Bartender
Chicoba Chicken
06.2022 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Manager in Training
Children of America
01.2015 - 08.2020
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Education
No Degree - General Studies
Prince George's Community College
Upper Marlboro, MD01-2028
Bartender's License - Bartendenting
Professional Bartender School
Arlington, VA12-2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Staff training and supervision
- Attentive service
- Cash handling expertise
- POS system proficiency
- Strong communication skills
- Suggestive selling
- Sanitation
- Sales and upselling techniques
- Team leadership
- Alcohol safety
- Reconciling cash drawers
- Sharp memory
- Safe food handling procedures
- Customer service expertise
- Highly reliable
- Hospitality service expertise
- Staff management
- Classic cocktails
- Food service
- Engaging personality
- Handling difficult customers
- Responsible alcohol service
- Menu memorization
- Professional appearance
- New hire training
- Service-oriented mindset
- Team training and development
- Staff management
Timeline
Administrative Assistant
Home Care Partners LLC
02.2023 - Current
Bartender
Chicoba Chicken
06.2022 - 02.2025
Head Bartender
Smokin Pig DC
08.2021 - 06.2025
Manager in Training
Children of America
01.2015 - 08.2020
No Degree - General Studies
Prince George's Community College
Bartender's License - Bartendenting
Professional Bartender School
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