Nicole Donahue
Middle River
Summary
Dynamic professional with a proven track record at Advance Auto Parts, excelling in client relationship building and parts identification. Achieved significant reductions in product returns through quality control processes, while enhancing customer satisfaction through exceptional service and timely information. Skilled in inventory management and dedicated to fostering strong customer connections.
Overview
16
16
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
05.2018 - Current
- Implemented an advanced parts catalog system that streamlined product identification and ordering processes for both staff and customers.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
- Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Built and maintained network of second source suppliers.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Created, built and maintained professional customer relationships.
- Achieved personal and store sales goals and service objectives.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Personal Care Assistant
Soul Family
05.2016 - 05.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Store Manager
Zales Corporation-Gordons Jewelers
10.2008 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma - Child Development
Patapsco High School
Baltimore, MD05.2006
Skills
- Client relationship building
- Merchandising
- Delivery scheduling
- Warranty administration
- Parts identification
- Returns handling
- Stock control
- Ordering parts
- Customer service
- Improving customer satisfaction
- Customer relations
- POS systems operations
- Invoice processing
- Goal setting
- Inventory restocking
Timeline
Commercial Parts Professional
Advance Auto Parts
05.2018 - Current
Personal Care Assistant
Soul Family
05.2016 - 05.2018
Store Manager
Zales Corporation-Gordons Jewelers
10.2008 - 05.2016
High School Diploma - Child Development
Patapsco High School
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