Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nicole Eaton-Puryear

Edgewood

Summary

Dynamic property management professional with 4 years of experience seeking Area Property Manager role. Expertise in overseeing daily operations, enhancing tenant satisfaction, and optimizing financial performance. Proven track record in coordinating maintenance, managing lease agreements, and collaborating with vendors for efficient service delivery.

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.

Overview

13
13
years of professional experience

Work History

Property Manager

Enterprise Residential
08.2024 - Current
  • Oversee daily operations of residential properties to ensure tenant satisfaction, maintenance efficiency, and financial performance.
  • Provide leadership and oversight to ensure a safe and attractive living environment for residents and a positive workplace for associates.
  • Manage property staff, including interviewing, hiring, training, and evaluating performance in compliance with policies and applicable laws.
  • Direct and coordinate property operations and business development initiatives to achieve operational efficiency and financial success.
  • Demonstrate proficiency in marketing and leasing to maintain high occupancy rates.
  • Apply strong financial acumen to manage expenses and revenue within budgetary constraints.
  • Lead and motivate teams to innovate and excel in a fast-paced environment, managing multiple priorities effectively.
  • Communicate effectively with diverse groups, including associates, residents, and external agencies, using strong verbal and written skills.
  • Utilize advanced problem-solving skills to resolve complex and sensitive issues.
  • Employ strong computer skills with proficiency in Microsoft Word and Excel, and quickly master new applications.

Assistant Property Manager

Enterprise Residential
11.2021 - 08.2024
  • Maintained a safe and attractive living environment, ensuring resident satisfaction and operational efficiency.
  • Acted as the Property Manager in their absence, providing seamless continuity in management.
  • Communicated effectively with residents, associates, management, and guests to address concerns promptly.
  • Implemented sales and marketing activities to achieve occupancy goals and recommended strategic adjustments.
  • Monitored competitive market trends and properties to inform strategies and recommendations.
  • Ensured compliance with company policies, regulatory requirements, and the Fair Housing Act.
  • Managed rent collection, monitored delinquencies, and maintained accurate financial records.
  • Promoted resident services initiatives, engaging residents in social and educational activities.
  • Prepared and distributed reports on operational and financial data, assisting with expense processing.
  • Participated in training sessions and supported other communities as assigned by management.

Collection Specialist

Friendly Finance Corporation
09.2012 - 09.2021
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Trained new team members on scripts, company services, and collection strategies.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used skip tracing and other techniques to locate debtors.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.

Education

High School Diploma -

Carver Vocational Technical High School
Baltimore, MD
05-1988

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Occupancy management

Timeline

Property Manager

Enterprise Residential
08.2024 - Current

Assistant Property Manager

Enterprise Residential
11.2021 - 08.2024

Collection Specialist

Friendly Finance Corporation
09.2012 - 09.2021

High School Diploma -

Carver Vocational Technical High School
Nicole Eaton-Puryear