Nicole Edwards
Suitland
Summary
I’m focused on team leadership and customer service. Demonstrated ability to respond swiftly to emergencies and engage with the community, ensuring a safe environment for all
Overview
11
11
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Special Police Officer
Usp security
Washington
06.2025 - Current
- Patrolled assigned areas to ensure safety and security of premises.
- Monitored surveillance systems for suspicious activities and potential threats.
- Assisted in emergency response procedures during incidents and disturbances.
- Conducted regular inspections of facilities to maintain security protocols.
- Documented daily activities and incidents in detailed reports for review.
- Provided support during special events to ensure public safety measures were followed.
- Conducted foot and vehicle patrols, ensuring the safety of personnel and property.
- Interacted with individuals on a daily basis, responding to inquiries in a professional manner.
- Monitored CCTV systems for potential criminal activity and threats.
- Accurately completed incident reports following each shift.
- Performed security checks in designated areas of the facility.
- Wrote detailed arrest and accident reports.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
Direct support, professional
Angel love and care
Lanham
10.2020 - 05.2025
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to clients in various settings.
- Documented client progress and reported changes in behavior or condition.
- Ensured a safe and clean environment for clients at all times.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Armed Special Police Officer
Code Black Security
Washington
04.2021 - 11.2023
- Conducted security patrols to ensure safety and compliance in assigned areas.
- Responded swiftly to incidents, providing immediate assistance and intervention.
- Monitored surveillance systems to detect suspicious activities and prevent breaches.
- Enforced company policies and regulations while maintaining a professional demeanor.
- Reported security findings accurately through detailed incident reports and documentation.
- Engaged with the community to build trust and enhance public relations efforts.
- Utilized specialized equipment such as radios, batons, handcuffs, firearms, when needed.
- Monitored access control systems, CCTV cameras and alarm systems to ensure safety of personnel and property.
- Maintained daily log entries detailing all patrol activities including arrests made, reports written.
- Conducted physical security patrols of assigned areas to detect and prevent criminal activity.
- Responded to emergency calls for service from dispatch or other law enforcement agencies.
- Wrote detailed arrest and accident reports.
Direct support, professional
Nest and care
Silver Spring
08.2019 - 11.2021
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to clients in various settings.
- Documented client progress and reported changes in behavior or condition.
- Collaborated with healthcare professionals to implement care plans effectively.
- Ensured a safe and clean environment for clients at all times.
- Engaged clients in recreational activities to promote social interaction.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
AMC movie theater manager
Magic Johnson theater
Largo
03.2018 - 09.2020
- Managed daily theater operations and ensured smooth functioning of all departments.
- Supervised staff scheduling and trained new employees on theater policies.
- Coordinated event logistics and facilitated communication with production teams.
- Oversaw customer service initiatives to enhance guest experiences at the theater.
- Developed marketing strategies to promote upcoming films and special events.
- Managed inventory, ordering supplies as needed.
- Trained new employees on proper use of equipment and job duties.
- Created schedules for staff and volunteers to ensure adequate coverage of duties.
- Maintained accurate records of sales, attendance, receipts.
- Coordinated marketing campaigns to promote theater events and programs.
- Prepared payroll documents for submission to accounting department.
- Analyzed customer feedback to identify areas of improvement in the theater experience.
- Performed regular inspections of the theater facilities for cleanliness and safety standards.
- Provided support during live performances by troubleshooting technical issues as needed.
- Ensured that all equipment is properly maintained and serviced according to manufacturer specifications.
- Oversaw the box office operations, including ticket sales, refunds, exchanges.
- Organized special events such as movie premieres and film festivals.
- Resolved customer complaints in a timely manner while maintaining good relations with patrons.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Little Caesars Pizza
Washington
10.2014 - 12.2018
- Managed daily operations and ensured smooth restaurant functioning.
- Oversaw employee training and development for optimal performance.
- Implemented inventory control systems to reduce waste and costs.
- Coordinated marketing initiatives to promote brand visibility and customer engagement.
- Led team meetings to enhance communication and collaboration among staff.
- Monitored compliance with health and safety regulations consistently.
- Developed schedules to optimize workforce efficiency during peak hours.
- Resolved customer complaints swiftly to maintain service quality standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Special Police Officer
Watkins Security Agency
Washington
02.2018 - 11.2018
- Patrolled assigned areas to ensure safety and security of premises.
- Monitored surveillance systems for suspicious activities and potential threats.
- Assisted in emergency response procedures during incidents and disturbances.
- Enforced regulations and rules to promote a safe environment for visitors.
- Documented daily activities and incidents in detailed reports for review.
- Conducted foot and vehicle patrols, ensuring the safety of personnel and property.
- Observed public behavior, intervening when necessary to maintain order.
- Interacted with individuals on a daily basis, responding to inquiries in a professional manner.
- Searched individuals for contraband items upon entering restricted areas.
- Monitored CCTV systems for potential criminal activity and threats.
- Analyzed reports from informants regarding possible criminal activities.
- Performed security checks in designated areas of the facility.
Education
Northwestern High School
Hyattsville, MDSkills
- Surveillance monitoring
- Emergency response
- Incident reporting
- Access control
- Budget control
- staff development
- Team Leadership
- Cash Control
- Publicity
- Inventory and supply, Labor
- Security protocols
- Customer service
- Community engagement
- Conflict resolution
- Quick decision making
- Ground patrol
- Radio communication
- Computer skills
- Foot patrolling
- Team building
- Communication skills
- Professionalism
Certification
- CPR
- First aid
Timeline
Special Police Officer
Usp security
06.2025 - Current
Armed Special Police Officer
Code Black Security
04.2021 - 11.2023
Direct support, professional
Angel love and care
10.2020 - 05.2025
Direct support, professional
Nest and care
08.2019 - 11.2021
AMC movie theater manager
Magic Johnson theater
03.2018 - 09.2020
Special Police Officer
Watkins Security Agency
02.2018 - 11.2018
General Manager
Little Caesars Pizza
10.2014 - 12.2018
Northwestern High School