Nicole Espil
AutoZone
Denton
1
Certification
9
years of professional experience
Qualified parts manager with robust background in retail management. Proven track record of streamlining store operations and enhancing customer satisfaction. Demonstrated proficiency in team leadership and inventory control.
Work History
Parts Manager
8 Months- Managed parts inventory accuracy, replenishment, and stock rotation to support store readiness.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Responsible for making sure all returns, cores and warranties are processed correctly.
- Pulling and organizing all commercial and non commercial orders.
- Making sure all commercial orders are placed and delivered in a timely manner.
- Performs all opening and closing procedures.
- Fills in for store manger and store manager duties when needed.
- Responsible for making sure all team members are adhering to company policies.
Assistant Manager
2 Years 10 Months- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted performance evaluations and provided constructive feedback to employees.
Deli Associate
2 Years 5 Months- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Created appealing food arrangements for party trays and specialized orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Diploma
Skills
Cost Reduction
Employee Scheduling
Operations Management
Product and service knowledge
Recruiting and interviewing
Task Delegation
Staff Training and Development
Sales Growth
Marketing knowledge
Policy Enforcement
Customer Relationship Management (CRM)
Closing oversight
Schedule oversight
Reporting and documenting
Money Handling
Customer service and satisfaction
Performance reviewing
Certification
Parts Expert Certified
Timeline
Parts Manager
AutoZone
02.2026 - CurrentRead More
Assistant Manager
Family Dollar
02.2023 - 12.2025Read More
Deli Associate
Food Lion Grocery
01.2018 - 06.2020Read More
Northeast High School
Diploma
Read More