NICOLE HUNTER
District Heights,MD
Summary
Dynamic administrator with a proven track record in technical support and exceptional organizational skills. Recognized for strong commitment to teamwork and effective communication, consistently driving collaborative efforts to achieve organizational goals. Proactive self-starter dedicated to delivering superior customer service and enhancing operational efficiency. Passionate about leveraging expertise to contribute positively to team dynamics and overall success.
Overview
2027
2027
years of professional experience
Work History
Personnel Security Specialist
US Customs & Border Protection
01.2007 - Current
- Evaluate/coordinate security access and clearances. Review classified documents and develop information criteria for clearance and access to databases and other automated systems. Evaluate and adjudicate background investigations to recommend whether to grant, deny, revoke or suspend and employee's clearance. Provide technical assistance in support of personnel security programs and operations. Schedule background investigations. Review security clearance requests to ensure that all required information is provided. Conduct computer checks on ongoing investigations using a variety of automated data systems. Check data for completeness, validity, and consistency. Assist with troubleshooting and maintenance of computer related programs and provide operational assistance to users. Assisted with training in-house and contract personnel on scheduling procedures.
Personnel Security Asst.
US Customs & Border Protection
2003 - 01.2006
- Process security clearance requests for positions that are issued by the specialist. Provide technical assistance in support of personnel security programs and operations. Schedule background investigations. Review security clearance requests to ensure that all required information is provided. Process all requests for downgrades and cancellations of security clearances issued previously. Receive requests to certify security clearances to other agencies and private industries. Prepare responses to routine Freedom of Information and Privacy Act requests. Conduct research to gather information for personnel security specialists to conduct program evaluation. Prepare monthly statistical reports. Conduct computer checks on ongoing investigations using a variety of automated data systems. Check data for completeness, validity, and consistency. Assist with troubleshooting and maintenance of computer related programs and provide operational assistance to users. Assisted with training in-house and contract personnel on scheduling procedures.
Lead Data Entry Operator
Digital Solutions/US Customs
01.2003 - 01.2003
- Provide technical assistance in support of personnel security programs and operations. Process background investigation requests for positions that are issued by the personnel security specialists. Conduct research to gather information for specialist to conduct program evaluation. Prepare statistical reports. Conduct computer checks on ongoing investigations using a variety of automated data systems to include but not limited to PIPS, TECS, and NCIC. Involved in the development and maintenance of databases. Check data for completeness, validity, and consistency. Provide operational assistance to personnel security specialists. Perform the necessary procedures for preparing, opening, and closing FOIA, maintain FOIA database to produce monthly reports.
Administrative/Marketing Assistant
Comcast Cable
01.1998 - 01.2002
- Maintained organized filing system for department records. Gathered information and produced Marketing Newsletter. Managed daily updating of the DC Metro cable system information website. Maintained department calendar of meetings and events. Distributed incoming/outgoing correspondence.
Audit/MIS Specialist
District Cablevision
01.1995 - 01.1998
- Received telephone calls concerning illegal cable activity, produced spreadsheet of affected areas, assigned work areas and maintained operation reports of related information. Issued operational reports to supervisory and management for quality control.
Human Resources Assistant
District Cablevision
01.1992 - 01.1995
- Maintained employee personnel files, ensured proper document processing and filing. Processed new hire information, scheduled training sessions, processed and distributed company identification badges. Maintained department operational duties.
- (1994-1995)
Education
Journalism Major -
University of The District of Columbia
Washington, DC01-1992
High School Diploma - undefined
Eastern Senior High School
01-1990
Skills
- Experienced with Microsoft Word, Microsoft Excel Proficient with PowerPoint and Publisher Certified in Windows 95
- My profession training includes a Distinguished Service certificate, as well as courses such as "How to be an Outstanding Receptionist", "Outstanding Teamwork", "The Exceptional Assistant", and "How to Become a Great Communicator" I have also completed other job-related training and skill enhancement programs
- I have participated in OPM Forms Processing Training and received instruction in Personnel Security and Suitability Adjudication
Accomplishments
- Developed the Procedures Manual for data entry and direct sales and maintained system integrity for the Direct Sales department. Developed and maintained commission and invoicing procedures for in-house and contracting personnel.
- Assisted in developing the commission structure for in-house and contractor personnel. Designed, created, and revised department related forms to increased product marketability.
- Supervised and trained temporary personnel team on department and operational tracking for in-house and contractor personnel. Increased customer satisfaction and team productivity by establishing excellent rapport with internal and external customers.
- Developed and instituted a priority case file tracking and accountability mechanism to ensure high priority and high profile cases are managed efficiently and with due consideration.
Background
More than seven years of varied and increasing administrative responsibility has included: Planning/Organizing, Customer Order Processing, Delegating, Spreadsheets, Scheduling, Gathering Data & Presenting, Coordinating, Managing Commission Payroll
Timeline
Personnel Security Specialist
US Customs & Border Protection
01.2007 - Current
Lead Data Entry Operator
Digital Solutions/US Customs
01.2003 - 01.2003
Administrative/Marketing Assistant
Comcast Cable
01.1998 - 01.2002
Audit/MIS Specialist
District Cablevision
01.1995 - 01.1998
Human Resources Assistant
District Cablevision
01.1992 - 01.1995
High School Diploma - undefined
Eastern Senior High School
Personnel Security Asst.
US Customs & Border Protection
2003 - 01.2006
Journalism Major -
University of The District of Columbia