Nicole Jones-Simmons
Glen Burnie
Summary
I love the art of creating modern and innovative drinks. Putting fresh spins on classics. Love to learn every avenue of adult beverage content. Striving to become a master sommelier and beer expert. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Zone Supervisor
Dls Events
08.2019 - Current
- Handled multiple guest inquiries in a fast paced, High volume environment
- Crowd control over of 20k attendees at a festival
- Composed under pressure
- Able to stand for 12+ hour shifts
- Handled high dollar transactions
- To assist guests with menu selection in a fast paced environment
- Educate them on Md crab cakes and oyster
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Kept bar presentable and well-stocked to meet customer needs
Bartender
R&R Seafood
05.2021 - 07.2024
- Prepared and served a wide range of beverages while maintaining high standards of customer service and satisfaction.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Tequila Mockingbird
04.2020 - 10.2023
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Husk Savannah
05.2019 - 10.2021
- Mixed drinks and cocktails to enhance guest experiences.
- Prepared bar area for service, ensuring cleanliness and organization.
- Improved customer satisfaction by providing friendly and attentive service.
- Organized bar events to attract new patrons and increase revenue.
- Exceeded sales targets with upselling techniques and promotional activities.
- Collaborated with colleagues to streamline service during peak hours.
- Developed relationships with regular patrons, fostering loyalty and repeat business.
- Explored new trends in mixology to expand beverage offerings.
- Ensured timely service by effectively managing bar workflow.
Education
Bachelor's - Science
Drexel University
Philadelphia, PA12.2001
Certificate - Mixology
Main line school of bartending
Manayunk, PA03.2000
Skills
- Customer Service
- Upselling
- Menu Knowledge
- Conflict Resolution
- Communication
- Order Efficiency
- Dietary Restrictions Management
- Event Hosting
- Cash Handling
- Team Supervision
Certification
- TIPS Certified, Present
- TAMS Certified, Present
- RAMP Certified, Present
Affiliations
US Bartenders Guild
DC Bartenders Guild
Timeline
Bartender
R&R Seafood
05.2021 - 07.2024
Bartender
Tequila Mockingbird
04.2020 - 10.2023
Bartender/Zone Supervisor
Dls Events
08.2019 - Current
Bartender
Husk Savannah
05.2019 - 10.2021
Bachelor's - Science
Drexel University
Certificate - Mixology
Main line school of bartending
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