Nicole Ngoupou
Germantown
Summary
Property administrator with extensive experience in tenant relations and maintenance coordination at NVT Staffing. Proven ability to resolve inquiries and improve resident satisfaction through effective communication and problem-solving skills. Proficient in Yardi software and meticulous in record-keeping, ensuring efficient property operations and a positive community atmosphere.
Overview
10
10
years of professional experience
Work History
Property Administrator
NVT Staffing
Arlington
11.2023 - Current
- Managed tenant communications and resolved inquiries to enhance resident satisfaction.
- Coordinated repairs and maintenance, monitored contractors, and ensured compliance with regulations for optimal property upkeep.
- Coordinated property maintenance requests with vendors and service providers.
- Facilitate property showings for prospective tenants and clients.
- Assist in the onboarding process for new tenants and vendors.
- Respond to residents’ inquiries, requests, and concerns
- Handled resident complaints and expedited maintenance requests.
- Maintain safety and security standards for the property.
- Manage the maintenance of common areas, such as landscaping, parking lots, and other shared spaces.
- Coordinate with contractors for repairs and renovations to the property.
- Responded quickly to emergency situations involving the property.
- Communicate with resident through community circulars and announcement
Office Manager
Transport-U LLC
Germantown
12.2015 - 04.2023
- Managed daily office operations and maintained a streamlined workflow.
- Performed bookkeeping duties including activities related to account payable and receivable, invoicing, deposit, collection, processed claims and payments, billed nursing homes and insurance companies
- Executed bookkeeping tasks, including reconciling bank statements and creating journal entries, to maintain accurate financial records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored client payments and contacted clients promptly regarding past due amounts to ensure timely collection.
- Supervised staff members, organized schedules and delegated tasks.
- Facilitated onboarding processes for new employees and training sessions.
- Provided training to new hires on office policies and procedures.
- Maintained effective vendor relationships to support and fulfill operational needs.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer complaints or answered customers' questions.
- Managed the company’s transportation operations
- Monitored drivers to ensure timely pick-up of customers.
- Resolved customer complaints or answered customers' questions.
Education
B.S. - Financial Management
University of Maryland
College Park, Maryland, USA01-2002
Skills
- Property management software
- Yardi software
- Lease administration
- Tenant relations
- Maintenance coordination
- Customer service
- Financial reporting
- Budget management
- Revenue tracking
- Invoice processing
- Record keeping
- Spreadsheet tracking
- Word
- Excel
- Access
- PowerPoint
- Outlook
- Quick Books
- Multitasking
- Problem solving
- Conflict resolution
- Maintenance
- Resident support
- Office administration
Timeline
Property Administrator
NVT Staffing
11.2023 - Current
Office Manager
Transport-U LLC
12.2015 - 04.2023
B.S. - Financial Management
University of Maryland