Nicole Ngoupou Yiapouo
Germantown
Summary
Detail-oriented and reliable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong ability to quickly adapt to new environments and challenges. Committed to team success by fostering collaborative environments that enhance overall performance.
Overview
23
23
years of professional experience
Work History
Property Administrator
CAMP Management
Arlington, VA
11.2023 - Current
- Respond to residents’ inquiries, request, and concerns
- Coordinate repairs and maintenance, monitor contractors, and ensure work is done according to regulations
- Monitor the property’s safety and security
- Maintain records of maintenance and ensures records are kept up to date
- Communicate with resident through community circulars and announcement
Office Manager
Transport-U LLC
Germantown, MD
12.2015 - 04.2023
- Managed the company’s transportation operations
- Performed bookkeeping duties including activities related to account payable and receivable, invoicing, deposit, collection, processed claims and payments, billed nursing homes and insurance companies
- Performed dispatching duties including scheduling rides for customers, assigning drivers to their shift, monitoring drivers, and insuring effective and timely pick up of customers.
- Received and sorted incoming mail and managed outgoing mail
Office Manager
Exact Enterprises Inc.
Silver Spring, Maryland
01.2009 - 10.2015
- Recorded day to day financial transactions and complete the posting process
- Processed payroll in an accurate and timely manner
- Responsible for all activities related to account payable and receivable
- Performed dispatching duties
Financial Service Representative
Sun Trust Bank
Kensington, Maryland, USA
01.2003 - 12.2008
- Provided customer service and recommended appropriate financial services.
- Opened new accounts, took loan applications, and referred customers to specialized bankers
- Worked with team members to reach monthly, quarterly, and yearly goals
Education
B.S. - Financial Management
University of Maryland
College Park, Maryland, USA01-2002
Skills
- Administrative support
- Experienced in accounts payable and receivable
- Proficient in Microsoft Office Suite and QuickBooks
- Effective multitasking
- Exceptional customer service
- Property management and Building Maintenance Coordination
- Staff management
- Tenant relations
- BuildingLink and CiraConnect software
- Understanding of AML and KYC processes
Languages
French
Native or Bilingual
Timeline
Property Administrator
CAMP Management
11.2023 - Current
Office Manager
Transport-U LLC
12.2015 - 04.2023
Office Manager
Exact Enterprises Inc.
01.2009 - 10.2015
Financial Service Representative
Sun Trust Bank
01.2003 - 12.2008
B.S. - Financial Management
University of Maryland