NICOLE RODRIGUEZ
Mount Airy
Summary
Dependable employee seeking an opportunity to expand skills and contribute to company success. Willing to take on any task to support the team and gain knowledge. Offers strong leadership and communication skills. Good at troubleshooting problems and building successful solutions. Willing to do multiple tasks to gain experience and help others.
Overview
2
2
years of professional experience
Work History
Flex shopper
Whole Foods Market Inc
Gaithersburg
02.2026 - Current
- Processed online orders quickly and accurately.
- Utilized e-commerce platforms for efficient order processing and tracking.
- Provided product recommendations to customers.
- Collaborated with team members to maintain organized inventory systems.
Sales Associate / Amazon Shopper
Weis Markets Inc
Damascus
12.2024 - Current
- Engaged customers with targeted questions to identify needs.
- Developed strategies for efficient shopping trips
- Retrieved requested items from shelves and storage areas.
- Worked with team to complete daily tasks and improve customer service.
- Managed multiple tasks efficiently in fast-paced environment.
Customer Experience Associate
Weis Markets Inc
Damascus
08.2024 - 12.2024
- Assisted customers with billing issues, using self-service tools and troubleshooting service concerns.
- Assessed customer needs and provided appropriate solutions.
- Provided exceptional service during high-volume periods.
- Navigated multiple computer systems and utilized search tools to find information.
Education
Diploma -
Damascus High School
Damascus, MD05-2025
Associate in Science (A.S.) - Data Science
Montgomery College
Germantown, MD05-2029
Cisco Certified Support Technician Networking (CCST Networking) - Networking Security
Cisco
06-2025
Network Security Support Technician - Cybersecurity
Certiport
06-2025
Cisco Certified Support Technician IT Support (CCST IT Support) - Technical Support
Cisco
06-2025
Support Technician Cybersecurity (CCST Cybersecurity) - Cybersecurity
Cisco
06-2025
Skills
- Technical support
- Exceptional customer service
- Technology literate
- Problem-solving skills
- Excellent time management
- Reliable and punctual
- Team player
- Goal-oriented
- Hardworking
Languages
- Spanish
- English
Additional Information - Credly Account
https://www.credly.com/users/nicolerodriguez
Timeline
Flex shopper
Whole Foods Market Inc
02.2026 - Current
Sales Associate / Amazon Shopper
Weis Markets Inc
12.2024 - Current
Customer Experience Associate
Weis Markets Inc
08.2024 - 12.2024
Diploma -
Damascus High School
Associate in Science (A.S.) - Data Science
Montgomery College
Cisco Certified Support Technician Networking (CCST Networking) - Networking Security
Cisco
Network Security Support Technician - Cybersecurity
Certiport
Cisco Certified Support Technician IT Support (CCST IT Support) - Technical Support
Cisco
Support Technician Cybersecurity (CCST Cybersecurity) - Cybersecurity
Cisco